Award

Contact Centre Solution

KIRKLEES COUNCIL

This public procurement record has 1 release in its history.

Award

16 May 2024 at 11:30

Award Notice
Summary of the contracting process

The Kirklees Council has awarded a contract for the provision of a Contact Centre Solution, valued at £285,000 GBP. The procurement method was selective, involving a call-off from a framework agreement. The contract period is from February 16, 2024, to February 15, 2027, located in Yorkshire and the Humber, United Kingdom. The procurement stage was completed on February 15, 2024.

This tender presents an opportunity for businesses, particularly in the IT software package industry, to compete for contracts with Kirklees Council. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are suitable for this procurement. Businesses interested in providing Contact Centre Solutions should explore this opportunity, leveraging their expertise in IT software packages.

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Notice Information

Notice Title

Contact Centre Solution

Notice Description

Provision of a Contact Centre Solution Contract awarded via NHS SBS Patient/Citizen Communication & Engagement Solutions Framework Agreement

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3b7bc8fc-1653-4d27-af77-23a38c2596e9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/64f6e28b-fe74-4042-8eeb-3606befcd23a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£285,000 £100K-£500K
Lots Value
Not specified
Awards Value
£285,283 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
16 May 20241 years ago
Submission Deadline
15 Feb 2024Expired
Future Notice Date
Not specified
Award Date
14 May 20241 years ago
Contract Period
16 Feb 2024 - 15 Feb 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
KIRKLEES COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HUDDERSFIELD
Postcode
HD1 2TA
Post Town
Huddersfield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE44 Calderdale and Kirklees
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Kirklees
Electoral Ward
Newsome
Westminster Constituency
Huddersfield

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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