Award

Managed Platform Service - Collections and Feedback

THE CAMBRIDGE HOUSING SOCIETY LIMITED

This public procurement record has 1 release in its history.

Award

27 Mar 2025 at 11:00

Summary of the contracting process

The Cambridge Housing Society Limited has completed a procurement process for a "Managed Platform Service - Collections and Feedback" under the industry category of Customer Relation Management software package (CPV 48445000). The tender, identified by "T25/004/CHS," was conducted via a direct procurement method, specifically a single tender action below the threshold. The contract, valued at £68,210.1 GBP, is set to begin on 1st April 2025 and will run until 31st March 2028. This procurement took place in Cambridge, England, with significant dates including the tender period ending on 18th February 2025 and the award date of 18th February 2025.

This tender presents substantial opportunities for businesses specialising in software and service solutions for collections and feedback management. Small and medium-sized enterprises (SMEs) particularly stand to benefit, given the procurement's suitability criteria favouring SMEs. Companies with experience in delivering comprehensive customer relationship management solutions are well positioned to compete in similar future tenders, leveraging the specific industry requirements and procurement preferences demonstrated in this contract awarded to VOICESCAPE LIMITED.

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Notice Title

Managed Platform Service - Collections and Feedback

Notice Description

Software and services to carry out collections and gather feedback.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3bfda74d-edee-45f6-aef2-782db9827f55
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/aff2bbc6-84c1-4647-9208-0bbe596431b0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£68,210 Under £100K
Lots Value
Not specified
Awards Value
£68,210 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Mar 202511 months ago
Submission Deadline
18 Feb 2025Expired
Future Notice Date
Not specified
Award Date
18 Feb 20251 years ago
Contract Period
31 Mar 2025 - 31 Mar 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
THE CAMBRIDGE HOUSING SOCIETY LIMITED
Contact Name
Not specified
Contact Email
claire.hughes-thomas@chsgroup.org.uk
Contact Phone
01539 297135

Buyer Location

Locality
CAMBRIDGE
Postcode
CB24 9ZR
Post Town
Cambridge
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
Not specified

Local Authority
South Cambridgeshire
Electoral Ward
Histon & Impington
Westminster Constituency
St Neots and Mid Cambridgeshire

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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