Award

Hosted Telephony &Contact Centre Solution

WELLINGBOROUGH HOMES

This public procurement record has 1 release in its history.

Award

01 Oct 2018 at 14:24

Summary of the contracting process

Wellingborough Homes has awarded a contract for the "Hosted Telephony & Contact Centre Solution," aimed at providing a hosted telephony service alongside the implementation of the 8x8 contact centre software. This procurement falls within the services industry category, primarily focusing on telephone cables and associated equipment as well as software packages. The contract was awarded on 25 May 2018, with the implementation period running from 22 June 2018 to 21 October 2018. This procurement was conducted through a limited method, specifically a negotiated procedure without prior publication, and the total contract value amounted to £129,711 with a minimum value of £93,840. The delivery of the services is to be conducted in the East Midlands region of England.

This tender presents opportunities for businesses to expand in the telecommunications and software sector, particularly for those capable of providing hosted solutions and contact centre technologies. Suppliers with expertise in telephony systems, software integration, and related IT services would be well-suited to compete for future tenders of a similar nature. Engaging with Wellingborough Homes could also lead to increased visibility within the public sector market, as they continue to enhance their service offerings through innovative technology solutions.

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Notice Title

Hosted Telephony &Contact Centre Solution

Notice Description

Contract award for the provision of a hosted telephony service and support as well as the implementation and support of new contact centre software solution called 8x8. One-off replacement of desk phones also included

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3c3fef54-c0f4-4bf9-b021-01b4c32a34b3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3de3047e-78bf-416d-89bc-050b9ed915f5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Negotiated procedure without prior publication (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems


CPV Codes

32551000 - Telephone cables and associated equipment

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£129,711 £100K-£500K
Lots Value
Not specified
Awards Value
£93,840 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Oct 20187 years ago
Submission Deadline
31 Mar 2018Expired
Future Notice Date
Not specified
Award Date
24 May 20187 years ago
Contract Period
21 Jun 2018 - 21 Oct 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
WELLINGBOROUGH HOMES
Contact Name
Not specified
Contact Email
procurementteam@whomes.org
Contact Phone
01933 234457

Buyer Location

Locality
WELLINGBOROUGH
Postcode
NN8 1BQ
Post Town
Northampton
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF25 North Northamptonshire
Delivery Location
TLF East Midlands (England)

Local Authority
North Northamptonshire
Electoral Ward
Croyland and Swanspool
Westminster Constituency
Wellingborough and Rushden

Supplier Information

Number of Suppliers
1
Supplier Name

DU PRE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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