Award

NGCC Telephony Design

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

20 May 2021 at 08:24

Summary of the contracting process

The Department for Work and Pensions, based in Blackpool, has completed the procurement process for the "NGCC Telephony Design" contract, aimed at providing comprehensive support for re-platforming DWP’s telephony services. Classified under information technology services (CPV code: 72222300), this contract, valued at £942,450, was awarded following a selective procurement method, where tenders were called off from an existing framework agreement. The contract period commenced on 4th May 2021, with completion expected by 31st March 2022.

This tender presents substantial opportunities for businesses involved in service design and IT, particularly those specialising in user-centred design and implementation. Small and medium enterprises (SMEs) are particularly encouraged to engage with this opportunity, as the procurement suitability indicates a focus on supporting their participation. Businesses that can demonstrate expertise in delivering innovative telephony solutions, as well as those with established frameworks allowing for rapid delivery, would be well-positioned to compete for future contracts similar to this one.

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Notice Title

NGCC Telephony Design

Notice Description

Support for DWP telephony re-platform. User-centred service design, delivery, build, implementation and service transition.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3c5f208a-649c-44ed-a899-340617b75771
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c03eb936-ba54-439a-9fe3-b21b21cbb456
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£942,450 £500K-£1M
Lots Value
Not specified
Awards Value
£942,450 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
20 May 20214 years ago
Submission Deadline
3 May 2021Expired
Future Notice Date
Not specified
Award Date
3 May 20214 years ago
Contract Period
3 May 2021 - 31 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BLACKPOOL
Postcode
FY4 5ES
Post Town
Blackpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD42 Blackpool
Delivery Location
Not specified

Local Authority
Blackpool
Electoral Ward
Stanley
Westminster Constituency
Blackpool South

Supplier Information

Number of Suppliers
1
Supplier Name

HIPPO DIGITAL

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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