Notice Information
Notice Title
ServiceNow Support (IT Service Management Tool Support)
Notice Description
PDS has a requirement for ServiceNow Managed Services to manage the administration, support of ServiceNow Platform. The scope of service includes Application Maintenance activities such as resolving the issues reported on ServiceNow, fulfilling the service requests, carrying routine maintenance tasks such as health checks etc.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-3cc1f984-7961-4140-8757-701f020c0320
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/3e76eee5-66f8-4211-9e24-22a460400b60
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72261000 - Software support services
Notice Value(s)
- Tender Value
- £534,750 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- £534,750 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 10 Apr 20265 days ago
- Submission Deadline
- 2 Mar 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 27 Mar 20262 weeks ago
- Contract Period
- 31 Mar 2026 - 31 Mar 2029 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- POLICE DIGITAL SERVICE
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- EC2M 4WN
- Post Town
- Central London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI43 Haringey and Islington
- Delivery Location
- Not specified
-
- Local Authority
- Islington
- Electoral Ward
- Clerkenwell
- Westminster Constituency
- Islington South and Finsbury
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/3e76eee5-66f8-4211-9e24-22a460400b60
10th April 2026 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-3cc1f984-7961-4140-8757-701f020c0320-2026-04-10T14:12:54+01:00",
"date": "2026-04-10T14:12:54+01:00",
"ocid": "ocds-b5fd17-3cc1f984-7961-4140-8757-701f020c0320",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "PDSCN-537-2026",
"title": "ServiceNow Support (IT Service Management Tool Support)",
"description": "PDS has a requirement for ServiceNow Managed Services to manage the administration, support of ServiceNow Platform. The scope of service includes Application Maintenance activities such as resolving the issues reported on ServiceNow, fulfilling the service requests, carrying routine maintenance tasks such as health checks etc.",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "72261000",
"description": "Software support services"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"countryName": "United Kingdom"
}
]
}
],
"value": {
"amount": 534750,
"currency": "GBP"
},
"procurementMethod": "selective",
"procurementMethodDetails": "Call-off from a framework agreement",
"tenderPeriod": {
"endDate": "2026-03-02T14:00:00Z"
},
"contractPeriod": {
"startDate": "2026-04-01T00:00:00+01:00",
"endDate": "2029-03-31T23:59:59+01:00"
},
"suitability": {
"sme": true,
"vcse": true
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/QEQn82G8",
"name": "POLICE DIGITAL SERVICE",
"identifier": {
"legalName": "POLICE DIGITAL SERVICE",
"scheme": "GB-SRS",
"id": "supplierregistration.cabinetoffice.gov.uk/QEQn82G8"
},
"address": {
"streetAddress": "T L T LLP",
"locality": "LONDON",
"postalCode": "EC2M4WN",
"countryName": "England"
},
"contactPoint": {
"name": "Chris Grant",
"email": "commercial@pds.police.uk",
"telephone": "07483124965"
},
"details": {
"url": "https://pds.police.uk/"
},
"roles": [
"buyer"
]
},
{
"id": "GB-COH-02174990",
"name": "Softcat PLC",
"identifier": {
"legalName": "Softcat PLC",
"scheme": "GB-COH",
"id": "02174990"
},
"address": {
"streetAddress": "Fieldhouse Lane, Marlow, Buckinghamshire, SL7 1LW"
},
"details": {
"scale": "large",
"vcse": false
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/QEQn82G8",
"name": "POLICE DIGITAL SERVICE"
},
"awards": [
{
"id": "ocds-b5fd17-3cc1f984-7961-4140-8757-701f020c0320-1",
"status": "active",
"date": "2026-03-27T00:00:00Z",
"datePublished": "2026-04-10T14:12:54+01:00",
"value": {
"amount": 534750,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-COH-02174990",
"name": "Softcat PLC"
}
],
"contractPeriod": {
"startDate": "2026-04-01T00:00:00+01:00",
"endDate": "2029-03-31T23:59:59+01:00"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/3e76eee5-66f8-4211-9e24-22a460400b60",
"datePublished": "2026-04-10T14:12:54+01:00",
"format": "text/html",
"language": "en"
}
]
}
]
}