Award

Out of Hours Service

WANDLE HOUSING ASSOCIATION LIMITED

This public procurement record has 1 release in its history.

Award

17 Mar 2026 at 14:30

Award Notice
Summary of the contracting process

Wandle Housing Association has concluded the procurement process for an Out of Hours call handling service under the Pagabo Total Facilities Management Framework. This direct award, within the facilities management services category, is valued at £300,000 and targets telephone-answering services (CPV code 79510000). The procurement stage is complete, with the contract awarded to Morgan Sindall Property Services Limited, set to begin on 1st April 2026 and last until 31st March 2027, with potential extensions up to 60 months. The service will ensure timely support for emergency housing repairs outside standard hours across London.

Business opportunities arising from this contract are particularly suitable for SMEs, given the scope and scale of services required. Companies specialising in telephone-answering services or facility management can enhance their portfolios by contributing innovative solutions to improve emergency response efficiency. Being part of a selective procurement method through a framework agreement, this tender supports growth for businesses well-prepared to deliver seamless and effective out-of-hours support services. The established relationship with a large scale supplier, Morgan Sindall, reflects the criteria and potential for partnerships to expand service capabilities within the housing sector.

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Notice Information

Notice Title

Out of Hours Service

Notice Description

Wandle Housing Association has completed a direct award via the Pagabo Total Facilities Management Framework, Lot 3- Facilities Management Services up to PS1m annual Call Off Contract Value. The contract is for the provision of an Out of Hours (OOH) call handling service to ensure residents receive timely and effective support for emergency housing repairs outside of standard working hours. Additional information: Wandle Housing Association has completed a direct award via the Pagabo Total Facilities Management Framework, Lot 3- Facilities Management Services up to PS1m annual Call Off Contract Value. This contract is for 12 months with four consecutive 12 months extension options available. This makes the total maximum term of 60 months with no further option to extend.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3cf98f53-93c2-485b-bdbf-bce6cf42ebfc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/098ed8d0-ae0c-4416-b153-0047095a040b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
£300,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Mar 20262 weeks ago
Submission Deadline
22 Jan 2026Expired
Future Notice Date
Not specified
Award Date
22 Jan 20262 months ago
Contract Period
31 Mar 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WANDLE HOUSING ASSOCIATION LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 9BB
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

MORGAN SINDALL PROPERTY SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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