Award

Service Desk Security

COUNTY DURHAM AND DARLINGTON NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

20 Feb 2026 at 11:41

Summary of the contracting process

The County Durham and Darlington NHS Foundation Trust has completed a public procurement process to award a contract titled "Service Desk Security", categorised under software package and information systems. This contract involves the development of the Ivanti ServiceDesk Security module, awarded to Softcat Plc by calling off via the NHS SBS Digital Workplace Solutions 2 Framework. The procurement method was selective, using a call-off from a framework agreement. Key dates include the award date of 29th December 2025, with the contract term running from 19th January 2026 to 18th January 2027. The service will be delivered in the North East region of England.

This tender presents substantial growth opportunities for large-scale enterprises involved in software package and information systems, though it is not specifically suitable for SMEs or VCSEs. Large technology and security firms might find this contract advantageous as the buyer, an NHS Foundation Trust, is likely to have ongoing and systematic requirements for service desk security enhancements, given the critical nature of healthcare IT systems. The contract value is £33,000 GBP, indicating a substantial investment in IT security systems, and provides an opportunity for businesses to strengthen their presence within public sector healthcare projects.

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Notice Title

Service Desk Security

Notice Description

County Durham & Darlington NHS Foundation Trust have awarded a contract for the development of the Ivanti ServiceDesk Security module to Softcat by Calling Off without Competition via the NHS SBS Digital Workplace Solutions 2 Framework SBS10510 (expiring 30/09/2028). The contract term is 12 months.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3eaae70d-91a7-4018-9f80-1d64e07e7948
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/eaef3f80-6415-4954-bc15-630917667e68
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£33,000 Under £100K
Lots Value
Not specified
Awards Value
£33,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Feb 20263 days ago
Submission Deadline
29 Dec 2025Expired
Future Notice Date
Not specified
Award Date
29 Dec 20251 months ago
Contract Period
19 Jan 2026 - 18 Jan 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
COUNTY DURHAM AND DARLINGTON NHS FOUNDATION TRUST
Contact Name
Procurement Support
Contact Email
procurement.support@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
DARLINGTON
Postcode
DL3 6HX
Post Town
Darlington
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC33 Darlington
Delivery Location
TLC North East (England)

Local Authority
Darlington
Electoral Ward
Pierremont
Westminster Constituency
Darlington

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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