Award

Software Support and Maintenance for ITSM

THE POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE

This public procurement record has 1 release in its history.

Award

07 Jul 2025 at 08:28

Award Notice
Summary of the contracting process

The Police and Crime Commissioner for Lincolnshire has completed the procurement process for renewing software support and maintenance of their IT Service Management (ITSM) platform, Sunrise. The procurement is classified under the industry category "IT services: consulting, software development, Internet and support," located in Lincolnshire, England. This contract was awarded on 3rd July 2025, with the engagement commencing on 1st July 2025 and concluding on 30th June 2026. Utilising a direct procurement method through a single tender action below the threshold, this award ensures continuity in the IT service desk function without the disruptions of transitioning to a new system.

This procurement opportunity provides crucial support for SMEs specialising in IT services and consulting, who could be well-suited to compete for future engagements as the Force evaluates its IT service management strategy and asset tracking solutions. Such businesses can leverage their expertise to propose innovative solutions and enhancements that could align with strategic goals of public sector organisations, thereby driving business growth and strengthening their presence in the IT services market. Engaging with this and similar contracts could serve as a stepping stone for expanding one's portfolio within the public sector.

How relevant is this notice?

Notice Information

Notice Title

Software Support and Maintenance for ITSM

Notice Description

The Force has utilized the Sunrise system for the past five years, following the novation of a five-year contract originally held by G4S. Recently, the Force commissioned a Mazars audit focused on Asset Management and is currently awaiting the final recommendations report. Historically, the Asset Management functionality within Sunrise has been underutilized. Following consultation with key stakeholders, it was agreed that the most pragmatic approach at this time is to enter into a one-year extension with the current supplier. This interim arrangement will provide the necessary time to evaluate the Force's long-term strategic direction regarding IT service management and asset tracking solutions. Continuing with Sunrise in the short term ensures uninterrupted delivery of the Service Desk function, avoiding the disruption and resource demands associated with implementing a new system and conducting widespread training. In light of these considerations, DaDD seeks approval for this exception request

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3eff8003-fb77-4534-be9f-0eaaa012ab92
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/40e70d71-0edc-4176-8bae-f673d07cdb27
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£29,000 Under £100K
Lots Value
Not specified
Awards Value
£29,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jul 20255 months ago
Submission Deadline
30 Jun 2025Expired
Future Notice Date
Not specified
Award Date
2 Jul 20255 months ago
Contract Period
30 Jun 2025 - 30 Jun 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE
Contact Name
Debbie Walker
Contact Email
deborah.walker@lincs.police.uk
Contact Phone
07393252871

Buyer Location

Locality
LINCOLN
Postcode
LN2 2LT
Post Town
Lincoln
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
Not specified
Local Authority
West Lindsey
Electoral Ward
Nettleham
Westminster Constituency
Gainsborough

Supplier Information

Number of Suppliers
1
Supplier Name

SUNRISE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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