Award

CALL CENTRE TENDER

UNIVERSITY OF BEDFORDSHIRE

This public procurement record has 2 releases in its history.

Award

18 May 2021 at 09:25

Award Notice
Tender

17 Mar 2021 at 13:52

Tender Notice
Summary of the contracting process

The University of Bedfordshire is seeking to expand its Clearing operation through a Call Centre Tender, classified under the "Call centre" services category. The tender process is currently in the Award stage, with the tender period having ended on 2 April 2021. The contract spans from 1 July 2021 to 30 September 2021, located in Luton, England. The procurement method used is a limited competition, inviting expressions of interest via a designated procurement website.

This opportunity presents significant potential for growth, particularly for small and medium-sized enterprises (SMEs) that specialise in call centre services. Businesses with expertise in managing call centre operations and supporting marketing activities would be particularly well-suited to compete for this contract. Interested providers can engage with the University of Bedfordshire's procurement team for further insights and potential collaboration.

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Notice Information

Notice Title

CALL CENTRE TENDER

Notice Description

The University has an effective, well-planned Clearing operation that comprises of an internal call centre, virtual engagement events and online resources/application processes. The clearing operation is supported by over 120 staff from across the University. The University requires a call centre to act as an extension to our internal operation and to support marketing campaign activity. Additional information: To express an interest in the tender you must register and express an interest through the procurement website: https://in-tendhost.co.uk/universityofbedfordshire/aspx/Tenders/Current All information, correspondence and tender return submission must go through the procurement website

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-406c64ec-54f6-4f7e-bd9f-c98e36a4b4d8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bfb13aaa-c51e-4a93-8ca4-16db7fbef4b6
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£16,309 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 May 20214 years ago
Submission Deadline
2 Apr 2021Expired
Future Notice Date
Not specified
Award Date
12 May 20214 years ago
Contract Period
15 May 2021 - 30 Sep 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF BEDFORDSHIRE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LUTON
Postcode
LU1 3JU
Post Town
Luton
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH21 Luton
Delivery Location
Not specified
Local Authority
Luton
Electoral Ward
Central
Westminster Constituency
Luton South and South Bedfordshire

Supplier Information

Number of Suppliers
1
Supplier Name

ORBIS PROTECT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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