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Microsoft Unified Support

Sheffield City Council

This public procurement record has 1 release in its history.

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26 Oct 2026 at 09:51

Award Notice
Summary of the contracting process

Sheffield City Council procured Microsoft Unified Support for its Microsoft technology estate, covering business applications, servers, Microsoft 365 and Azure services. The service combines proactive and reactive technical support, defined response arrangements for critical incidents, specialist assistance and escalation routes for issues that standard support channels cannot resolve. Delivery is for the council in Sheffield, Yorkshire and the Humber. This is an IT support service focused on Microsoft products and cloud services, rather than a general software supply or broad outsourced IT contract.

The procurement is complete and was awarded directly to Microsoft on 26 October 2026. The award value is £778,043. The contract period runs from 1 November 2026 to 30 October 2029. The tender record gives an estimated value of £773,048, distinct from the awarded amount. The procurement used a direct award; no competitive evaluation criteria or lot structure are recorded. The tender submission deadline was 26 October 2026. The contract supports council-wide Microsoft technology and covers critical incident response, specialist support and escalation, with defined response arrangements.

This award indicates demand for specialist, high-level support across a substantial Microsoft estate, including business applications, servers, Microsoft 365 and Azure. A credible future competitor would need demonstrable Microsoft platform expertise, capacity to provide both proactive maintenance and reactive incident support, and the ability to respond to critical incidents under defined service arrangements. Experience diagnosing complex issues and escalating cases effectively beyond standard support channels would be central. Suppliers should be equipped to support a public-sector organisation’s broad technology environment over a multi-year service, rather than offer isolated product assistance. The council used a direct award for this requirement and selected Microsoft; this outcome shows the value of established capability across Microsoft technologies and reliable access to specialist escalation.

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Notice Information

Notice Title

Microsoft Unified Support

Notice Description

Advanced proactive and reactive support for its Microsoft technology estate, including business applications, servers, Microsoft 365 and Azure services. The service provides defined response arrangements for critical incidents, specialist technical assistance and access to escalation routes where issues cannot be resolved through standard support channels.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-409d282b-aa40-48f5-866e-f5b9921f375e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/58c383a2-c134-45e6-b08c-bb4b7464623d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£773,048 £500K-£1M
Lots Value
Not specified
Awards Value
£778,043 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Oct 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Oct 20262 days ago
Contract Period
1 Nov 2026 - 30 Oct 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Sheffield City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2HH
Postcode Area
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

Microsoft Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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