Award

Call Centre Solution Contract Extension

PENSION PROTECTION FUND

This public procurement record has 1 release in its history.

Award

06 Dec 2021 at 10:30

Award Notice
Summary of the contracting process

The Pension Protection Fund has awarded a contract for the continuation of its Call Centre Solution, valued at £200,000. This procurement falls within the telecommunications services industry, specifically under the CPV classification for telecommunications services. The contract period commences on 1 August 2021 and is set to conclude on 31 July 2023. This award follows a limited procurement method, executed via negotiating procedure without prior publication. The award notice was published on 6 December 2021.

This contract presents a significant opportunity for businesses involved in providing integrated call centre solutions, particularly those capable of upgrading existing systems and supporting organisations through substantial IT infrastructure changes. Companies that specialise in telecommunications services, especially those with experience in maintaining or enhancing call centre operations, are likely to find a competitive advantage. As the Pension Protection Fund plans to procure a future-proofed solution in the near future, this may open further avenues for innovation and service improvement within the sector.

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Notice Information

Notice Title

Call Centre Solution Contract Extension

Notice Description

The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course. The contract value includes any associated services that may be required to upgrade the call centre solution within the 24-month extension.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-410af5c3-1038-491c-a65b-98793b02d6ae
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/52a090cf-f9f2-4def-8d8a-3b6dcd284734
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Negotiated procedure without prior publication (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
£200,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Dec 20214 years ago
Submission Deadline
31 Jul 2021Expired
Future Notice Date
Not specified
Award Date
30 Jul 20214 years ago
Contract Period
31 Jul 2021 - 31 Jul 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PENSION PROTECTION FUND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CROYDON
Postcode
CR0 2NA
Post Town
Croydon
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
TLI London
Local Authority
Croydon
Electoral Ward
Fairfield
Westminster Constituency
Croydon West

Supplier Information

Number of Suppliers
1
Supplier Name

ASPECT SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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