Tender

Contact Centre Replacement

OXFORD CITY COUNCIL

This public procurement record has 2 releases in its history.

TenderAmendment

12 Nov 2024 at 16:17

Tender Notice
Tender

12 Nov 2024 at 15:57

Tender Notice
Summary of the contracting process

Oxford City Council is currently in the tender stage for replacing and updating its contact centre system, classified under industry categories such as call centre (CPV 79512000), systems support services (CPV 72253200), and IT services (CPV 72000000). The procurement process is an open procedure below threshold, inviting bids until 3rd December 2024. The project is scheduled to start on 14th January 2025 and run until 14th January 2028. The contact centre is to be located in Oxford, South East England (postal code OX1 1BX), with suitability especially for small and medium-sized enterprises (SMEs), but not voluntary, community and social enterprises (VCSEs). Key contact for this tender is the Procurement Team at Oxford City Council, reachable via procurement@oxford.gov.uk or 01865 252497.

This tender presents significant opportunities for businesses specialising in call centres, IT services, and systems support. Companies with expertise in consultancy, software development, and internet support will find the tender particularly relevant. Given the open procedure, the process welcomes competitive bids from a range of qualified suppliers, especially SMEs, providing a conducive environment for business growth. Firms equipped with innovative solutions for modern contact centres will be well-positioned to leverage this procurement to expand their market presence and secure a long-term government contract.

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Notice Information

Notice Title

Contact Centre Replacement

Notice Description

OCC are looking to replace and update the current contact center system. Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-415fc943-41b9-49ab-8e76-1397297ef83a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4447671a-d6b3-4f93-b549-a83e3c2ef3c5
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72253200 - Systems support services

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Nov 20241 years ago
Submission Deadline
3 Dec 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
14 Jan 2025 - 14 Jan 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OXFORD CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OXFORD
Postcode
OX1 1BX
Post Town
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
TLJ South East (England)
Local Authority
Oxford
Electoral Ward
Holywell
Westminster Constituency
Oxford West and Abingdon

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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