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NECS Re-procurement of Service Desk Software (Team Viewer)

NHS South, Central and West Commissioning Support Unit

This public procurement record has 3 releases in its history.

AwardUpdate

16 Jan 2026 at 08:10

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AwardUpdate

06 Jan 2026 at 10:14

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Award

05 Jan 2026 at 14:25

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Summary of the contracting process

NHS South, Central and West Commissioning Support Unit (SCW) has completed the procurement process for the service desk software, Team Viewer, on behalf of the North of England Care System Support (NECS). The contract has been awarded to Ultima Business Solutions Limited. The procurement, classed under the IT software package category (CPV: 48517000), was conducted through a selective method, specifically a call-off from the CCS RM6098 framework agreement. This contract, valued at £215,683.98, will start on 28th December 2025 and conclude on 27th December 2026. The services will be delivered across multiple regions in the United Kingdom, including the North East, North West, Yorkshire and the Humber, East of England, London, and South East.

This procurement offers significant growth opportunities for businesses specialising in IT software solutions, particularly small and medium enterprises (SMEs) that are equipped to deliver high-quality service desk software. Given the procurement method utilising a framework agreement, businesses positioned on such frameworks are ideally suited to participate in similar future opportunities. Successful engagement in these processes can enhance business portfolios and expand client bases within the UK healthcare sector, thereby offering a robust pathway for growth and increased visibility.

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Notice Information

Notice Title

NECS Re-procurement of Service Desk Software (Team Viewer)

Notice Description

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for Service Desk Software (Team Viewer) to Ultima Business Solutions Limited on behalf of North of England Care System Support (NECS). This requirement has been procured via CCS (Crown Commercial Services) RM6098 Technology Products & Associated Services 2 - Lot 3: Software and Associated Services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4187404f-d85a-4ca7-b7e2-1cf3985345e9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/668d7acc-7f50-408d-9174-d4aed1844396
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£215,683 £100K-£500K
Lots Value
Not specified
Awards Value
£215,683 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Jan 20267 months ago
Submission Deadline
19 Sep 2025Expired
Future Notice Date
Not specified
Award Date
17 Dec 20258 months ago
Contract Period
28 Dec 2025 - 27 Dec 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS South, Central and West Commissioning Support Unit
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EASTLEIGH
Postcode
SO50 5PB
Postcode Area
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ35 South Hampshire
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLI London, TLJ South East (England)
Local Authority
Eastleigh
Electoral Ward
Eastleigh Central
Westminster Constituency
Eastleigh

Supplier Information

Number of Suppliers
1
Supplier Name

Ultima Business Solutions

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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