Tender

GB-Grays: Non OJEU

THURROCK COUNCIL

This public procurement record has 1 release in its history.

Tender

12 Jun 2017 at 08:48

Tender Notice
Summary of the contracting process

Thurrock Council is initiating a public tender for housing-related telephone survey services, classified under customer services, with a total contract value of £500,000. This open procurement process is currently in the tender stage, with submissions accepted until 10th July 2017. The contract is expected to commence on 1st September 2017 and run until 31st August 2021. Located in the East of England, the council manages approximately 10,000 dwellings and seeks to enhance tenant satisfaction through this initiative.

This tender presents a significant opportunity for small and medium enterprises (SMEs) specialising in customer services and survey management. Businesses that can demonstrate expertise in conducting surveys pertaining to housing services will be particularly well-suited to participate in this procurement process. By providing valuable insights into tenant satisfaction and service performance, the successful bidder will play a vital role in improving housing services within the Thurrock area, potentially leading to further contracts and business growth.

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Notice Information

Notice Title

GB-Grays: Non OJEU

Notice Description

Thurrock Council has a housing stock of approximately 10,000 dwellings. The Council regularly consults with tenants to gain valuable feedback regarding repairs, work completed on the Transforming Homes Programme, leasehold services, general tenant satisfaction and satisfaction with the sign up process for new tenancies. This valuable feedback allows us to assess the performance of both Contractors and internal teams within the housing service. Thurrock Council is seeking to appoint a single, suitably qualified and experienced Service Provider, who has experience with carrying out telephone surveys for Housing related services. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-419592c5-507c-490f-af1e-0a55c2861b7c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6ba19364-f1ae-47ca-aec7-592066c99fa3
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Jun 20178 years ago
Submission Deadline
10 Jul 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Aug 2017 - 31 Aug 2021 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THURROCK COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
THURROCK
Postcode
RM17 6SL
Post Town
Romford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH32 Thurrock
Delivery Location
Not specified
Local Authority
Thurrock
Electoral Ward
Grays Riverside
Westminster Constituency
Thurrock

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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