Planning

Deliver a helpline to provide support and advice to any adult (including parents, carers and professionals) who may have concerns that a child or young person is experiencing abuse and/or neglect

DEPARTMENT FOR EDUCATION

This public procurement record has 4 releases in its history.

Planning

20 Oct 2021 at 14:35

Planning

29 Sep 2021 at 12:35

Planning

24 Sep 2021 at 08:52

Planning

24 Sep 2021 at 08:22

Summary of the contracting process

The Department for Education is currently in the planning stage for a tender titled "Deliver a helpline to provide support and advice to any adult (including parents, carers, and professionals) who may have concerns that a child or young person is experiencing abuse and/or neglect." This initiative pertains to the call centre industry and is set to generate opportunities across the UK. The engagement end date is 6th October 2021, with an associated market engagement workshop scheduled for 7th October 2021. The funding for the existing service model is approved until the end of March 2022, after which the tender aims to explore future approaches to supporting adults in safeguarding concerns.

This tender represents a significant opportunity for businesses specialising in social work services, call centres, and community support services, particularly small and voluntary community sector organisations. Companies that can offer innovative solutions or partnerships to enhance the helpline's efficacy will be well-positioned to compete. The government's openness to respondents of various sizes, including SMEs, encourages a diverse range of organisations to engage and contribute their insights and expertise, potentially leading to meaningful partnerships and business growth in a crucial sector for child safeguarding.

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Notice Title

Deliver a helpline to provide support and advice to any adult (including parents, carers and professionals) who may have concerns that a child or young person is experiencing abuse and/or neglect

Notice Description

To help prevent children and young people from suffering from abuse and/or neglect the government has contributed funding towards the NSPCC helpline. This service provides adults and professionals across the UK with free, impartial and expert advice and support. Funding for the current model is approved to the end of March 2022. We are looking to work with the market to help us review the approach on how best to support adults to come forward to seek advice, support and report safeguarding concerns about a child or young person. This workshop aims to help us understand if continuing to fund a helpline service is the most effective way to encourage adults to share and report concerns and seek advice and support to protect vulnerable children and young people. We believe that there is a need for a service to: 1) reach, support and advise the general public, and professionals to recognise the signs of abuse, know what to do and how to act to report concerns; 2) be equipped with the latest safeguarding knowledge, have trained experts who have a good understanding of the children social care and education landscape, VCS organisations and other relevant agencies; 3) work openly and constructively with government and statutory bodies such as local authorities and the police to safeguard and promote the welfare of children and young people. 4) be aware of and can confidently advise on safeguarding legislation and statutory guidance; 5) innovate and respond to changes and developments including national and local strategies on child safeguarding and protection. We would therefore welcome your views on: whether the above proposed service objectives are broadly right; o how best to meet the needs of service users, i.e., adults and professionals, in today's digital world? o how you see service user needs evolving in the next 5 years and how do you think the market will respond to this? o what are the challenges (policy and commercial) of delivering these service objectives? Please note that the Department is interested in all organisations, including small and VCS organisations that have relevant and significant expertise and experience. We are open to different commercial arrangements, including consortia and partnership and encourage organisations of any size with the necessary expertise to attend the event. Additional information: The workshop will take place at 11am -12.30 on 7th October. If you wish to attend, please register by contacting lorna.jackson@education.gov.uk no later than Midday 6th October, providing the following information - name of your organisation - name of attendees (maximum two) - contact details This notice does not constitute a call for competition to procure any services for the Department. The procurement of any services will be carried out in accordance with the provisions of the Public Contracts Regulations 2015. The purpose of this PIN is to stimulate early market interest and invite interested parties to take part in preliminary market consultations.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-41c57eac-2a10-4b34-8800-4072014e14c7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2038bd05-7016-4a89-96ba-bf80d5b2ca2e
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services


CPV Codes

79512000 - Call centre

85300000 - Social work and related services

85310000 - Social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Oct 20214 years ago
Submission Deadline
Not specified
Future Notice Date
6 Oct 2021Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2FJ
Post Town
Sheffield
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
Not specified

Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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