Tender

Managed Service Contract for the Provision of an Electronic Patient Experience Platform & Friends and Family Service

CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Tender

07 Jun 2021 at 12:46

Tender Notice
Summary of the contracting process

Cambridge University Hospitals NHS Foundation Trust is currently engaged in an open procurement process for a Managed Service Contract concerning the Provision of an Electronic Patient Experience Platform and Friends and Family Service. This service, classified under customer survey services (CPV code 79342310), aims to enhance patient feedback collection, analysis, and reporting to improve care standards. The tender was published on 7th June 2021, with a submission deadline of 7th July 2021, and the contract is set to commence on 1st February 2022 and conclude by 31st January 2027. The project is located in Cambridge, East of England, with a total budget of £450,000.

This tender presents significant opportunities for businesses specialising in IT services, data analysis, and customer feedback systems. Companies that are adept in providing electronic platforms for patient experience management and can demonstrate their capability in conducting surveys and audits will be particularly well-suited to compete. The open procedure format of the procurement means that a diverse array of suppliers, including SMEs, are encouraged to participate, thus facilitating a competitive bidding environment that can drive innovation and growth in the provision of healthcare services.

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Notice Information

Notice Title

Managed Service Contract for the Provision of an Electronic Patient Experience Platform & Friends and Family Service

Notice Description

Cambridge University Hospitals NHS Foundation Trust is seeking a suitably qualified provider of a fully hosted electronic patient experience platform for the purpose of gathering, analysing and reporting patient feedback, and conducting ward audits to improve patients' experience, staff experience and standards of care. This will also include the facility to deliver the Friends and Family Test (FFT), as well as other local patient and staff experience surveys and audits, and also Doctors revalidation. Additional information: The code assigned to this tender within the tendering portal is itt_2206 Suppliers Instructions How to Express Interest in this Tender~: 1. Register your company on the eSourcing portal (this is only required once) - using the following hyper-link https://cuh.bravosolution.co.uk/web_cuh/login.html and click the link to register - Accept the terms and conditions and click 'continue' - Enter your correct business and user details - Note the username you chose and click 'Save' when complete - You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the tender - Login to the portal with the username/password - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) - Click on the relevant PQQ/ ITT to access the content. - Click the 'Express Interest' button at the top of the page. - This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box 3. Responding to the tender - Click 'My Response' under 'PQQ/ ITT Detail

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-42322b2b-3664-49c8-a736-7db6cfbd2faf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/77d35a35-a74d-4d67-bed5-3a89e01f1e37
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

Notice Value(s)

Tender Value
£450,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jun 20214 years ago
Submission Deadline
7 Jul 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Feb 2022 - 31 Jan 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST
Contact Name
Kevin Macey
Contact Email
kevin.macey@addenbrookes.nhs.uk
Contact Phone
01223 274304

Buyer Location

Locality
CAMBRIDGE
Postcode
CB2 0QQ
Post Town
Cambridge
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
Not specified
Local Authority
Cambridge
Electoral Ward
Queen Edith's
Westminster Constituency
South Cambridgeshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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