Award

Contact Centre Workforce Management Solution

INFORMATION COMMISSIONER'S OFFICE

This public procurement record has 1 release in its history.

Award

19 Oct 2022 at 13:55

Award Notice
Summary of the contracting process

The Information Commissioner's Office recently awarded a contract for a "Contact Centre Workforce Management Solution" valued at £602,571.2. The procurement method used was "selective" as a call-off from a CCS framework. The contract period is from 25th July 2022 to 24th July 2024. The location for delivery is in the North West region of the United Kingdom.

This tender presents growth opportunities for businesses, particularly software and information systems providers, as well as workforce management solution companies. The contracting authority, the Information Commissioner's Office, seeks to engage SMEs and VCSEs in this service-oriented procurement process. Businesses well-suited to compete for this opportunity are those able to deliver services in the specified location and within the defined contract period.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Contact Centre Workforce Management Solution

Notice Description

Call Off from CCS framework Network Services (RM3808) Workforce Management Solution for ICO contact centre

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-424cad17-1ae3-4c0b-881e-27a107f2127d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7c71b3d0-6ea2-464d-8a4b-fef5ba8059c4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£602,571 £500K-£1M
Lots Value
Not specified
Awards Value
£602,571 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
19 Oct 20223 years ago
Submission Deadline
24 Jul 2022Expired
Future Notice Date
Not specified
Award Date
28 Jul 20223 years ago
Contract Period
24 Jul 2022 - 24 Jul 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
INFORMATION COMMISSIONER'S OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WILMSLOW
Postcode
SK9 5AF
Post Town
Stockport
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD62 Cheshire East
Delivery Location
TLD North West (England)
Local Authority
Cheshire East
Electoral Ward
Wilmslow West and Chorley
Westminster Constituency
Tatton

Supplier Information

Number of Suppliers
1
Supplier Name

GCI NETWORK SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-424cad17-1ae3-4c0b-881e-27a107f2127d-2022-10-19T14:55:54+01:00",
    "date": "2022-10-19T14:55:54+01:00",
    "ocid": "ocds-b5fd17-424cad17-1ae3-4c0b-881e-27a107f2127d",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "2022ICO00179",
        "title": "Contact Centre Workforce Management Solution",
        "description": "Call Off from CCS framework Network Services (RM3808) Workforce Management Solution for ICO contact centre",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 602571.2,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-07-24T15:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-07-25T00:00:00+01:00",
            "endDate": "2024-07-24T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/UMKB7mqB",
            "name": "INFORMATION COMMISSIONER'S OFFICE",
            "identifier": {
                "legalName": "INFORMATION COMMISSIONER'S OFFICE",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/UMKB7mqB"
            },
            "address": {
                "streetAddress": "Wycliffe House, Water Lane",
                "locality": "WILMSLOW",
                "postalCode": "SK95AF",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "procurement@ico.org.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-04082862",
            "name": "GCI Network Solutions Ltd",
            "identifier": {
                "legalName": "GCI Network Solutions Ltd",
                "scheme": "GB-COH",
                "id": "04082862"
            },
            "address": {
                "streetAddress": "19-25 Nuffield Road Poole Dorset BH17 0RU"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/UMKB7mqB",
        "name": "INFORMATION COMMISSIONER'S OFFICE"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-424cad17-1ae3-4c0b-881e-27a107f2127d-1",
            "status": "active",
            "date": "2022-07-29T00:00:00+01:00",
            "datePublished": "2022-10-19T14:55:54+01:00",
            "value": {
                "amount": 602571.2,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-04082862",
                    "name": "GCI Network Solutions Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-07-25T00:00:00+01:00",
                "endDate": "2024-07-24T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/7c71b3d0-6ea2-464d-8a4b-fef5ba8059c4",
                    "datePublished": "2022-10-19T14:55:54+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}