Award

Call Centre for Clearing Operation and Marketing Campaigns

UNIVERSITY OF BEDFORDSHIRE

This public procurement record has 2 releases in its history.

Award

22 Apr 2022 at 09:21

Award Notice
Tender

15 Mar 2022 at 15:38

Tender Notice
Summary of the contracting process

The University of Bedfordshire is seeking a supplier for a call centre to support its internal operations and marketing campaigns. This tender, titled "Call Centre for Clearing Operation and Marketing Campaigns," falls under the services category, specifically focusing on call centre operations. The procurement method used is an open procedure, and the tender period has already concluded as of 12 April 2022. The contract is set to commence on 18 August 2022 and will run until 15 September 2022, with the contract valued at approximately £17,781.36.

This opportunity presents a significant avenue for business growth, particularly for SMEs experienced in call centre operations, business continuity, and inbound/outbound communication strategies. Companies located in the UK have a competitive edge, as attendance on-site may be required on short notice. Businesses with proven track records in providing effective call handling and marketing support services are encouraged to explore this opportunity.

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Notice Information

Notice Title

Call Centre for Clearing Operation and Marketing Campaigns

Notice Description

The University requires a call centre to act as an extension to our internal operation and to support marketing campaign activity. The requirements are split between three individual projects: * Business Continuity * Out of hours inbound call handling * Outbound Call Campaign Further information on each element of the project can be obtained through David Seaton, Assistant Director: Recruitment and Admissions. Suppliers must be based in the UK as there is a requirement to attend site urgently within a short timescale in some instances. This is a mandatory requirement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-42d91478-cab4-478e-890f-40c8124d6ba0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/89abecb2-36e7-4d03-aa0c-9748244a1308
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£17,781 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Apr 20223 years ago
Submission Deadline
12 Apr 2022Expired
Future Notice Date
Not specified
Award Date
21 Apr 20223 years ago
Contract Period
17 Aug 2022 - 15 Sep 2022 30 days
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF BEDFORDSHIRE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LUTON
Postcode
LU1 3JU
Post Town
Luton
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH21 Luton
Delivery Location
Not specified
Local Authority
Luton
Electoral Ward
Central
Westminster Constituency
Luton South and South Bedfordshire

Supplier Information

Number of Suppliers
1
Supplier Name

ORBIS PROTECT

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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