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WP2328 UserTesting Tool

Department for Science, Innovation & Technology

This public procurement record has 1 release in its history.

Award

20 Jul 2026 at 14:37

Award Notice
Summary of the contracting process

The Department for Science, Innovation and Technology (DSIT), through the Government Digital Service, procured a user testing tool. This is a software product and information system used to support the testing and evaluation of digital services, helping teams gather evidence about how users interact with them. The requirement is for the tool itself rather than a broader digital transformation or consultancy service. Delivery covers the North West of England, London and the South West of England. The procurement is categorised as goods, although suppliers will need to provide a functioning software solution suitable for government digital service teams and their user research activities.

The procurement has been awarded following a selective call-off from a framework agreement, specifically the G-Cloud 14 framework. The tender closed on 1 June 2026, and the award was made on 15 June 2026. DSIT awarded the contract to UserTesting Technologies Limited for £300,000. The estimated tender range was £200,000 to £300,000. The contract runs from 1 July 2026 to 30 June 2027. The procurement was complete at the recorded stage, with one active award and one supplier. The opportunity was identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises.

This award demonstrates government demand for specialist user testing software that can support digital service development across several UK locations. A credible future competitor would need a mature user testing platform, reliable software delivery and the ability to serve government digital teams at organisational scale. Relevant capability may include recruiting or managing test participants, capturing user feedback and behavioural evidence, supporting structured usability testing, and presenting results clearly to service teams. Suppliers should also be able to operate through the applicable public sector framework call-off route and meet its commercial and assurance requirements. The award to an SME indicates that scale alone is not decisive; a focused specialist with a proven product and dependable public sector delivery model could be well placed.

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Notice Information

Notice Title

WP2328 UserTesting Tool

Notice Description

To provide Government Digital Service (GDS), part of Department of Science, Innovation and Technology (DSIT), a User Testing tool Additional information: Redacted G-cloud 14 Call-off contract

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-42f69aa5-5c00-41e6-87eb-754f5e391840
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a8ef505b-74d0-4656-b843-78bd1bdbce72
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
£300,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 Jun 20263 months ago
Contract Period
1 Jul 2026 - 30 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department for Science, Innovation & Technology
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E1 8QS
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLD North West (England), TLI London, TLK South West (England)
Local Authority
Tower Hamlets
Electoral Ward
Whitechapel
Westminster Constituency
Bethnal Green and Stepney

Supplier Information

Number of Suppliers
1
Supplier Name

USERTESTING TECHNOLOGIES LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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