Award

Out of Hours Call Handling Service

ORBIT GROUP LIMITED

This public procurement record has 2 releases in its history.

Award

06 Dec 2024 at 16:40

Award Notice
Tender

24 Apr 2024 at 07:58

Tender Notice
Summary of the contracting process

Orbit Group Limited has initiated the procurement process for an "Out of Hours Call Handling Service" under the Office-support services industry category. This procurement aims to secure a business partner to manage call handling outside of the company's regular call centre hours, specifically for reporting repairs and managing works orders tied to Orbit's property portfolio. The open procurement method was utilised, and the contract, valued at £300,000, began on 31 October 2024 and will run until 30 October 2026. Orbit's headquarters are in Coventry, and the service coverage is region-specific to England. The tender process concluded on 23 May 2024.

This tender offers significant growth opportunities for businesses specialising in call handling services, particularly those with experience in managing similar arrangements for property management firms. It is suitable for small and medium enterprises (SMEs) as well as voluntary, community, and social enterprises (VCSEs). The awarding of the contract to Fortem Solutions Limited reflects a commitment to quality and reliability, beneficial for any company looking to establish or reinforce their presence within the industry. Business entities adept at providing high-quality telephone answering and customer support services would find this contract particularly fitting to compete for and can leverage it to expand their market reach and reputation.

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Notice Information

Notice Title

Out of Hours Call Handling Service

Notice Description

Orbit is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of Orbits own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with Orbits appointed repairs contractor's. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-43b8e6bc-f9f1-4641-b2a3-5107b19d17ef
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/579dba86-d1bd-4382-aa7e-65da0e298c11
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79500000 - Office-support services

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
£112,780 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Dec 20241 years ago
Submission Deadline
23 May 2024Expired
Future Notice Date
Not specified
Award Date
16 Oct 20241 years ago
Contract Period
16 Dec 2024 - 15 Dec 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ORBIT GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV3 2SU
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Coventry
Electoral Ward
Wyken
Westminster Constituency
Coventry East

Supplier Information

Number of Suppliers
1
Supplier Name

FORTEM SOLUTIONS

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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