Tender

Out of hours service

COASTLINE HOUSING

This public procurement record has 1 release in its history.

Tender

15 Jan 2019 at 13:57

Tender Notice
Summary of the contracting process

Coastline Housing is inviting tenders for an Out of Hours Emergency Call Handling Service, focusing on repairs, care alerts, access escalations, and alarm management. The procurement process is currently in the active tender stage, with submissions due by 18 February 2019. The project is categorised under telephone-answering services within the services sector and will be delivered in the South West region of the United Kingdom. The total contract value is set at £90,000, and it is to be conducted via an open procurement method.

This tender presents significant opportunities for qualified service providers, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Companies with expertise in emergency call handling, repair services, and facility management would be particularly well-suited to compete for this contract, allowing them to expand their service offerings and establish a relationship with a reputable housing provider.

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Notice Information

Notice Title

Out of hours service

Notice Description

Coastline Housing is seeking bids from suitably qualified and highly experienced contractors for Out of Hours call handling services. The Out of Hours Emergency Call Handling Service will include: I. Repairs, including defects II. Care and welfare alerts via 'Assist' and 'OK Each Day' (OKED) III. Door Entry System escalations, including enabling access for guest room bookings IV. Lift failures (scheme details to be supplied) V. Fire Alarms and office alarms (scheme detailed to be supplied)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-454ed065-b5ed-4fe6-987d-9e43083dc71c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/55526052-d14c-47a4-844b-230e1bd514b0
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Jan 20197 years ago
Submission Deadline
18 Feb 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2019 - 30 Jun 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COASTLINE HOUSING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
REDRUTH
Postcode
TR15 3RQ
Post Town
Truro
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK3 Cornwall and Isles of Scilly
Small Region (ITL 3)
TLK30 Cornwall and Isles of Scilly
Delivery Location
TLK South West (England)
Local Authority
Cornwall
Electoral Ward
Pool & Tehidy
Westminster Constituency
Camborne and Redruth

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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