Award

GB-Glasgow: IVR Review Services

STUDENT LOANS COMPANY LIMITED

This public procurement record has 1 release in its history.

Award

13 Mar 2024 at 08:55

Award Notice
Summary of the contracting process

The Student Loans Company Limited based in Glasgow, United Kingdom, has completed a procurement process for IVR Review Services in the computer-related professional services category. The contract, valued at £60,000 GBP, was awarded to Adexchange Media Limited. The tender period ended on 11th March 2024, with the contract starting on 14th March 2024 and lasting until 13th March 2026.

This procurement opportunity, suitable for small or medium enterprises (SMEs), provides businesses with a chance to offer IVR services and utilise their expertise in the computer-related professional services industry. Companies capable of enhancing call flows through IVR systems and encouraging customer self-service are well-suited to compete. The process was conducted through an open procedure, offering fair access to interested suppliers looking to grow their business through public procurement contracts.

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Notice Information

Notice Title

GB-Glasgow: IVR Review Services

Notice Description

The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-457077e4-04b1-4c12-a330-43d87e867159
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f52fbaf8-39a0-4efb-ac96-c920bfad50f6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72590000 - Computer-related professional services

Notice Value(s)

Tender Value
£60,000 Under £100K
Lots Value
Not specified
Awards Value
£60,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Mar 20241 years ago
Submission Deadline
11 Mar 2024Expired
Future Notice Date
Not specified
Award Date
11 Mar 20241 years ago
Contract Period
14 Mar 2024 - 13 Mar 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STUDENT LOANS COMPANY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G5 8DF
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Govan
Westminster Constituency
Glasgow South West

Supplier Information

Number of Suppliers
1
Supplier Name

ADEXCHANGE MEDIA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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