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2026-084 Microsoft Unified Support

Ofgem

This public procurement record has 1 release in its history.

Award

09 Oct 2026 at 17:45

Award Notice
Summary of the contracting process

Ofgem bought specialist support across its Microsoft products. The service covers problem resolution, reactive and preventative support, and proactive help to deploy new technology and deliver business outcomes. This is an IT support and consultancy service, rather than a purchase of Microsoft software or equipment. Ofgem is based in London, and delivery is specified across the United Kingdom, Europe, the Channel Islands, the Isle of Man, British Overseas Territories and the rest of the world. The requirement is focused on supporting Ofgem’s Microsoft environment and helping it use Microsoft technology effectively across its business.

The procurement is complete and the contract was awarded to Microsoft Ltd on 27 August 2026. The awarded value is £948,141. The contract runs from 2 September 2026 to 1 September 2029. Ofgem used an open procedure. The tender deadline was 1 January 2026. The procurement was identified as suitable for small and medium-sized enterprises, although the selected supplier was Microsoft Ltd. The stated requirement was a single, organisation-wide support service covering Microsoft products; the award is reported as one contract, with no separate lot awards. The published award outcome confirms that a supplier has been selected.

For suppliers considering comparable future work from Ofgem, this award demonstrates demand for sustained, specialist support spanning a broad Microsoft product estate and international delivery locations. A credible competitor would need the technical depth to diagnose and resolve problems, provide both reactive and preventative support, and work proactively on technology deployment and business outcomes. The requirement suggests capacity to support an organisation-wide environment over a multi-year service, while coordinating delivery across the UK and locations beyond it. Small and medium-sized enterprises were considered suitable to compete, so scale alone was not an explicit barrier; relevant Microsoft expertise, reliable service capacity and the ability to deliver the full range of support would be central to competing effectively.

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Notice Information

Notice Title

2026-084 Microsoft Unified Support

Notice Description

Ofgem requires a supplier to provide specialist support across all Microsoft products, providing problem resolution services, reactive and preventative support as well as proactive support to deploy new technology and deliver business outcomes.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-457978cc-d107-48b7-8636-e7585ca6eb61
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/02b7a561-8672-4934-8983-693da38cc38f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72590000 - Computer-related professional services

72600000 - Computer support and consultancy services

72610000 - Computer support services

72611000 - Technical computer support services

Notice Value(s)

Tender Value
£948,141 £500K-£1M
Lots Value
Not specified
Awards Value
£948,141 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Oct 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Aug 20261 months ago
Contract Period
2 Sep 2026 - 1 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ofgem
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

Microsoft Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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