Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Provision of Freshworks for Cabinet Office

Cabinet Office

This public procurement record has 2 releases in its history.

AwardUpdate

27 Aug 2026 at 11:06

Award Notice
Award

27 Aug 2026 at 10:43

Award Notice
Summary of the contracting process

The Cabinet Office procured Freshworks software and information systems as a service. The requirement supports the Cabinet Office’s operational technology needs and is associated with its London location at 10 South Colonnade, Canary Wharf. The procurement is categorised as services rather than the purchase of software goods. Freshworks Inc, a US-based supplier registered in San Mateo, was selected to provide the requirement. The opportunity is relevant to software providers, information systems specialists and technology businesses able to supply, implement or support Freshworks solutions for a central government customer. It may also be relevant to smaller businesses, as the procurement was identified as suitable for SMEs.

The procurement has been awarded and the tender is complete. It used a selective procedure as a call-off from a framework agreement. The tender submission deadline was 15 August 2026 at 5pm. Freshwoks Inc received the active award on 18 August 2026 for £546,100.80 including the stated currency of GBP. The contract runs from 17 August 2026 to 16 August 2027. The recorded procurement value is also £546,100.80. The available information identifies the requirement as a services call-off for Freshworks software and information systems; it does not set out a separate quality, price or other scoring breakdown. The Cabinet Office is the buying organisation.

This award is evidence that the Cabinet Office buys enterprise software and information systems through framework call-offs, at a substantial service scale and for a central government environment. A supplier targeting a future requirement from this buyer would need a credible Freshworks offering or the ability to provide closely relevant implementation and support services, together with the capacity to deliver for a sizeable public-sector customer. Experience supplying software services to government or other complex organisations would help demonstrate delivery credibility. Businesses should also understand framework-based call-off routes and be prepared to compete as a service provider. The procurement’s SME suitability indicates that smaller specialist technology firms can be relevant participants.

How relevant is this notice?

Notice Information

Notice Title

Provision of Freshworks for Cabinet Office

Notice Description

Provision of Freshworks for Cabinet Office

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-459f3f63-23d2-4ffd-bef8-ab05c5e2b05b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/85190eee-5e2d-4625-80ff-bf9b3fba4673
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£546,100 £500K-£1M
Lots Value
Not specified
Awards Value
£546,100 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 Aug 20264 weeks ago
Contract Period
17 Aug 2026 - 16 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cabinet Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

Freshwoks Inc

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...