Tender

ACE 669 ITT - All In Member Services Hub delivery partner

ARTS COUNCIL ENGLAND

This public procurement record has 1 release in its history.

Tender

21 Feb 2025 at 13:55

Tender Notice
Summary of the contracting process

Arts Council England (ACE) is currently in the tender stage for the procurement titled "ACE 669 ITT - All In Member Services Hub delivery partner," targeted under the industry category of customer services. This contract aims to establish a Member Services Support Hub for the All In Access Scheme, which assists D/deaf, disabled, and neurodivergent people in the UK and Ireland. The procurement process employs an open procedure, with key deadlines including a tender submission window ending on 28th March 2025 and a contract period from 1st July 2025 to 30th June 2029. The project’s scope covers various regions, including the UK, British Oversea Territories, Channel Islands, Isle of Man, Europe, and the Rest of the World. The contract is valued at GBP 412,000, providing significant opportunities for relevant service providers.

This tender presents a substantial opportunity for businesses specialised in customer services and those with expertise in supporting diverse communities, particularly those focusing on accessibility and inclusion. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are particularly well-suited to compete for this contract, given the emphasis on accessibility and high-quality support services required. Firms capable of providing multi-channel support, including telephone, email, and online chat, while ensuring accessibility standards, will find this project ideal for expanding their footprint and contributing to significant societal impact.

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Notice Information

Notice Title

ACE 669 ITT - All In Member Services Hub delivery partner

Notice Description

Arts Council England (ACE) are seeking to appoint a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all. By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors. Together, we will work towards a sector which says, 'everyone's welcome'. This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025. The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events - with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform). The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-45daba0c-a12e-4b36-8c14-c9effdf76216
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d0987778-d682-483e-be13-8d6e6a3f9292
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£412,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Feb 20251 years ago
Submission Deadline
28 Mar 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2025 - 30 Jun 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ARTS COUNCIL ENGLAND
Contact Name
Not specified
Contact Email
procurement.services@artscouncil.org.uk
Contact Phone
+441619344317

Buyer Location

Locality
MANCHESTER
Postcode
M1 1FN
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
Not specified
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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