Tender

Telephone and Messaging Based Advice & Guidance Services for Health Professionals

NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT

This public procurement record has 1 release in its history.

Tender

06 Mar 2024 at 18:13

Tender Notice
Summary of the contracting process

The NHS Arden and Greater East Midlands Commissioning Support Unit is conducting a procurement process for a project titled "Telephone and Messaging Based Advice & Guidance Services for Health Professionals" in the IT services category. The procurement stage is an open procedure (above threshold) with a contract period of 3 years, extendable for a further 2 years, starting from 1st August 2024. The total contract value over 5 years is £3,000,000, with a financial threshold of £600,000 per annum. The tender closes on 9th April 2024.

This tender by the NHS offers opportunities for IT service providers to offer Telephone and Message based Advice and Guidance Services for Health Care Professionals. Businesses specialised in IT consulting, software development, and Internet services are well-suited to compete. SMEs and VCSEs are encouraged to participate. The project aims to facilitate clinical advice and guidance across a range of specialties within the NHS Hertfordshire and West Essex region, providing connectivity with UK-based healthcare professionals for immediate support.

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Notice Information

Notice Title

Telephone and Messaging Based Advice & Guidance Services for Health Professionals

Notice Description

NHS Hertfordshire and West Essex Integrated Care Board (referred to as the Commissioner) are inviting suitably qualified and experienced providers to express their interest in delivering a Telephone and Message based Advice and Guidance Service to Health Care Professionals across the NHS Hertfordshire and West Essex Integrated Care System. The key aims and objectives of the digital platform will be to enable both telephone based and clinically secure photo messaging application for the provision of Clinical Advice & Guidance for a range of clinical specialties. The platform will provide a consistent level of stability and importantly a high level of connectivity with exceptional connection times measured in seconds. The service is able to offer a range of specialties covering both physical and mental health. The service is integrated with key local providers in HWE Integrated Care System (ICS) but is backed up by a network of NHS clinicians located outside of Hertfordshire and West Essex but within the UK. The service will allow healthcare professionals to speak to other healthcare professionals locally or where not available to other healthcare professionals based elsewhere in the UK. The service will provide access to these UK based healthcare professionals either through their own network or through a third-party network that they will sub-contract. This ensures that primary care always has access to immediate clinical advice and guidance. The provision of healthcare professionals outside of HWE should be in a manner that does not result in a detrimental effect on NHS patients or services, nor diminish the public resources that are available for the NHS. The service will also be available to other healthcare professionals and organisations within HWE ICS to allow appropriate advice and guidance to be given. The process is a one stage open process. The contract will be for a period of 3 years with the option to extend for up to a further 2 years, commencing 1st August 2024. The annual contract value is PS600,000 inclusive of VAT (PS1,800,000 for the initial 3-year term with an option to extend for a further 2 years totalling PS3,000,000 over the total 5 year term). Please note there is a financial threshold associated with this procurement. Any bids exceeding PS600,000 per annum will be excluded from evaluation and disqualified from the process. No bids over PS600,000 per annum will be accepted. To register your interest, please follow the link below, and search for the project reference as detailed: https://health-family.force.com/s/Welcome Project Reference: C244252 Project Name: Telephone and Messaging Based Advice & Guidance Platform for Health Professionals Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk Please note that the closing date has been changed to 9th April 2024 from any previous publication.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-46250f7e-d8b8-4c0f-841d-e8df3adf752c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/172716b5-def5-438d-afe8-8755e449b038
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Mar 20241 years ago
Submission Deadline
9 Apr 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Aug 2024 - 31 Aug 2029 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT
Contact Name
Lisa Innes AGEM
Contact Email
lisa.innes1@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
DERBY
Postcode
DE1 3QT
Post Town
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF11 Derby
Delivery Location
Not specified
Local Authority
Derby
Electoral Ward
Darley
Westminster Constituency
Derby North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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