Award

Ticketing Software (22/23)

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 2 releases in its history.

AwardUpdate

21 Mar 2022 at 11:02

Award Notice
Award

15 Mar 2022 at 13:57

Award Notice
Summary of the contracting process

The Department for Work and Pensions is conducting a procurement process for "Ticketing Software (22/23)" within the IT services sector, specifically focusing on consulting, software development, and internet support. The procurement method utilised is selective, involving a call-off from a framework agreement. The tender period has concluded as of 16 February 2022, and the contract was awarded on 21 February 2022, with a value of £17,373. The contract is set to last from 21 February 2022 to 20 February 2023, with delivery locations covering the British Overseas Territories, Channel Islands, Europe, the Isle of Man, the Rest of the World, and the United Kingdom.

This tender presents a valuable opportunity for SMEs and VCSEs specialising in cloud software services to grow their business by providing innovative ticketing solutions. Companies equipped to deliver comprehensive IT services, including ticketing systems or cloud-based software, may find this contract to be an ideal fit. The awarded contract to Deskpro Ltd highlights the demand for skilled suppliers who can meet the public sector's software needs effectively.

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Notice Information

Notice Title

Ticketing Software (22/23)

Notice Description

Ticketing Software Services - Cloud Software.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-46ae539b-82cb-4573-8635-5246f17dd9a5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0f6debf8-9446-47ac-b697-b31b91aa0045
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£17,373 Under £100K
Lots Value
Not specified
Awards Value
£17,373 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Mar 20223 years ago
Submission Deadline
16 Feb 2022Expired
Future Notice Date
Not specified
Award Date
21 Feb 20224 years ago
Contract Period
21 Feb 2022 - 20 Feb 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M2 3AA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
Not specified
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

DESKPRO

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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