Award

Complaint Management System

STEVENAGE BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

24 Sep 2024 at 13:35

Award Notice
Summary of the contracting process

Stevenage Borough Council is the buying organization for the procurement of a Complaint Management System titled "Corporate complaint system - Casetracker by Govmetric." This procurement falls under the industry category of Software package and information systems and is geographically located in the East of England, United Kingdom. The procurement process is in the Award stage, with the contract period running from 6 August 2024 to 5 August 2027. The tender was procured through a direct procurement method, specifically a single tender action (below threshold). Key dates in this process include the tender period ending on 13 June 2024 and the award being published on 24 September 2024. The total contract value is GBP 44,875, including a 12-month extension option.

This tender presents significant opportunities for business growth, particularly for small and medium-sized enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs), as the procurement is explicitly suitable for these types of organizations. Businesses specializing in software development and information systems are well-suited to compete for such contracts. Winning tenders such as these can help companies establish or expand their presence in the public sector, providing them with steady revenue over a multi-year period. The successful supplier for this contract is ROL Solutions Ltd t/a Govmetric, underlining the opportunities available for innovative tech companies in public sector procurement.

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Notice Information

Notice Title

Complaint Management System

Notice Description

Corporate complaint system - Casetracker by Govmetric.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-472063f5-f30e-44fb-9d50-bf3aeee54f34
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/07169a71-1417-4b6d-9a8a-73d9b122da6a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£44,875 Under £100K
Lots Value
Not specified
Awards Value
£44,875 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Sep 20241 years ago
Submission Deadline
13 Jun 2024Expired
Future Notice Date
Not specified
Award Date
13 Jun 20241 years ago
Contract Period
5 Aug 2024 - 5 Aug 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STEVENAGE BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STEVENAGE
Postcode
SG1 1HN
Post Town
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified
Local Authority
Stevenage
Electoral Ward
Old Town
Westminster Constituency
Stevenage

Supplier Information

Number of Suppliers
1
Supplier Name

ROL SOLUTIONS LTD T/A GOVMETRIC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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