Tender

Workforce Management Solution for Customer Services

WIRRAL BOROUGH COUNCIL

This public procurement record has 2 releases in its history.

Tender

17 Mar 2022 at 15:55

Tender Notice
Tender

18 Feb 2022 at 16:07

Tender Notice
Summary of the contracting process

The Wirral Borough Council is currently seeking a provider for a Workforce Management Solution aimed at enhancing the efficiency of their customer services. The contract, valued at £41,000, is classified under the Software package and information systems category and will span three years starting from April 1, 2022, with a potential extension of one year. Interested parties must submit their proposals by March 23, 2022, as part of the open procurement process, which encourages broad participation. All submissions should adhere to the guidelines set forth on the Chest portal to ensure a fair evaluation process.

This tender presents a significant opportunity for businesses specializing in software solutions, particularly those focusing on workforce management systems. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly encouraged to participate, allowing them to expand their client base and showcase innovative solutions in a competitive environment. This project not only supports the operational needs of the council but also offers a chance for vendors to establish long-term relationships within the public sector.

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Notice Information

Notice Title

Workforce Management Solution for Customer Services

Notice Description

The Call Centre and One Stop Shops have brought together telephone teams and reception points that previously operated under individual departmental umbrellas. As we move forward and further develop multi-skilled staff there is a requirement for the Customer Service teams to have a robust method of ensuring effective planning and operational management of services. There is therefore a need to have the appropriate WFM software to support this. The contract is for 3 years with the option to extend for 1 year For the tender opportunity, all documentation, expressions of interest, questions and submissions please visit ThE Chest portal at http://www.the-chest.org.uk URGENT NOTE - PLEASE ENSURE THAT THIS REQUEST FOR QUOTATION (RFQ)/INVITATION TO TENDER (ITT) EXERCISE YOU ARE PARTICIPATING IS DULY COMPLETED FULLY TO ENSURE THAT YOUR SUBMISSION CAN BE EVALUATED EQUITABLY. Additional information: For the tender opportunity, all documentation, expressions of interest, questions and submissions please visit The Chest portal at http://www.the-chest.org.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4763b3ba-5833-4c70-bcb5-a19d0a2184cd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/64a2eb4e-b6b5-4f85-be6d-d886d0f00ebc
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£41,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Mar 20223 years ago
Submission Deadline
23 Mar 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2022 - 31 Mar 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WIRRAL BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WALLASEY
Postcode
CH44 8ED
Post Town
Chester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD74 Wirral
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Wirral
Electoral Ward
Seacombe
Westminster Constituency
Wallasey

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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