Award

Revs and Bens Call Handling

WIRRAL BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

09 Jan 2026 at 09:50

Award Notice
Summary of the contracting process

Wirral Borough Council, based in Birkenhead, has completed the procurement process for the "Revs and Bens Call Handling" project in the IT services category, specifically focusing on consulting, software development, Internet and support. The procurement was facilitated through the Crown Commercial Services G Cloud 14 framework (Lot 2), highlighting a structured and regulated tendering approach. The process culminated with the contract being awarded to Civica UK Limited for £107,328. The contract commenced on 1st January 2026 and is scheduled to conclude by 31st March 2026, covering services in England.

This procurement presents a significant opportunity for large-scale IT service providers who specialise in handling intricate call management and support systems. While this particular contract was awarded to a large enterprise, it underscores the potential demand within public sector bodies such as Wirral Borough Council for efficient, scalable call handling solutions, thereby stimulating growth opportunities for similar businesses seeking to demonstrate their expertise in this niche and expand their portfolio within the public sector.

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Notice Information

Notice Title

Revs and Bens Call Handling

Notice Description

Revs and Bens Call Handling Additional information: Award via Crown Commercial Services RM1577.14 G Cloud 14 - Lot 2

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-476c39b0-5b43-472a-a3f1-46a2c8653323
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/258e2bcb-d2ba-40b3-b181-0b8abafd9614
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£107,328 £100K-£500K
Lots Value
Not specified
Awards Value
£107,328 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jan 20261 months ago
Submission Deadline
6 Dec 2025Expired
Future Notice Date
Not specified
Award Date
22 Dec 20252 months ago
Contract Period
1 Jan 2026 - 31 Mar 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WIRRAL BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRKENHEAD
Postcode
CH41 2AB
Post Town
Chester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD74 Wirral
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Wirral
Electoral Ward
Birkenhead and Tranmere
Westminster Constituency
Birkenhead

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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