Award

VIVID - Out of Hours Telephone Handling

VIVID

This public procurement record has 1 release in its history.

Award

21 Aug 2025 at 12:26

Award Notice
Summary of the contracting process

The procurement process for "VIVID - Out of Hours Telephone Handling" was conducted by VIVID, a housing association based in Portsmouth, England. This contract, falling under the office-support services category, targeted the provision of out-of-hours telephone handling services. It followed an open procedure, with a tender period that concluded on 6th June 2025, and the contract was awarded on 4th August 2025. The contract's delivery is specified for the South East region of the United Kingdom, and the value awarded was £374,000, with a contract period extending from 1st September 2025 to 31st August 2028. The award was given to Careium UK Limited.

This contract presents growth opportunities, especially for businesses that specialise in office-support services, such as call centres or remote communication providers. The project's scope suggests suitability for SMEs due to the scale of the work, despite the award being granted to a large-scale supplier. Companies with expertise in handling high-volume telecommunication tasks outside regular working hours in the specified geographical area could find similar future tenders beneficial for business expansion. Additionally, this could open up avenues for collaboration and subcontracting opportunities for smaller businesses aligned with the awarded contractor's framework.

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Notice Information

Notice Title

VIVID - Out of Hours Telephone Handling

Notice Description

Out of hours telephone handling and associated services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-48791c8a-275d-46d0-baca-503c1908b65a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3670ce77-6310-48c7-aacc-5b7dd3a1974c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79500000 - Office-support services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
£374,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20256 months ago
Submission Deadline
6 Jun 2025Expired
Future Notice Date
Not specified
Award Date
3 Aug 20256 months ago
Contract Period
31 Aug 2025 - 31 Aug 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
VIVID
Contact Name
Oli Ramsell
Contact Email
oli.ramsell@vividhomes.co.uk
Contact Phone
+44 2392505792

Buyer Location

Locality
PORTSMOUTH
Postcode
PO2 8HB
Post Town
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ31 Portsmouth
Delivery Location
TLJ South East (England)
Local Authority
Portsmouth
Electoral Ward
Nelson
Westminster Constituency
Portsmouth North

Supplier Information

Number of Suppliers
1
Supplier Name

CAREIUM

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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