Telecare Alarm Receiving Centre and Customer Management System
Description: Portsmouth City Council's (PCC) Safe at Home (Telecare) Service would like to investigate the market for a combined package of Alarm Receiving Centre (ARC) and customer management System for Telecare alarm monitoring. Portsmouth City Council provides an in-house Telecare Service branded as "Safe at Home" with approximately 1,000 customers. All telecare devices installed are SIM operated (digital switch over of equipment was undertaken by the service in 2022). Telecare equipment provided through the service is SIM-operated units supplied by Chiptech UK, typically the Chiptech SEVEN base units with Pearl/ Pearl Advanced pendant. A range of peripheral equipment is also installed for Safe at Home customers based on identified needs, including (but not limited to): - Smoke detectors - Carbon Monoxide detectors - Epilepsy Monitors - Door exit monitors (read more...)
Summary: Portsmouth City Council is exploring a combined Alarm Receiving Centre and customer management system for its in-house Safe at Home telecare service in Portsmouth. The service supports approximately 1,000 customers in local authority housing. The requirement covers monitoring telecare alarms, managing customer records and providing software access for around eight council officers. Installed equipment is SIM-operated, mainly Chiptech SEVEN base units with Pearl or Pearl Advanced pendants, alongside smoke, carbon monoxide, epilepsy, door-exit and bed-exit monitors. The service has also introduced GPS eLicences. Providers would support an average monthly volume of approximately 3,650 calls, with reporting on call-answering times, call numbers, call nature and actions, disconnections and periods of no activity.