Award

Complaints and Compliments System

NORTH YORKSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

16 Oct 2024 at 16:59

Award Notice
Summary of the contracting process

North Yorkshire Council has completed the procurement process for a "Complaints and Compliments System". The successful contract is for providing access to the Liberty Create / Citizen Hub with specific licences and functionalities to manage complaints and other case types for the Council. The contract, valued at £76,700, commenced on 29th August 2024 and will run until 28th August 2025, with an option to extend for two additional years. The procurement was conducted via a direct single tender action, suitable for SMEs, in the Yorkshire and the Humber region under the industry category of database and operating software package (CPV code 48600000).

This tender offers significant growth opportunities for businesses in the software and IT services sector, particularly those specialising in database and operating software solutions. SMEs with expertise in creating and managing software packages will find this contract particularly beneficial, providing a platform to showcase capabilities and secure future extensions. The partnership with North Yorkshire Council demonstrates the potential for robust collaboration with local government bodies, enhancing market credibility and paving the way for further public sector contracts.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Complaints and Compliments System

Notice Description

Access to Liberty Create / Citizen Hub (Starter Licence) with Complaints, FOI, General Enquiries and 1 RPA Bot, to be used as the interim complaints system for logging and managing all complaints and other case types for the Council. Additional information: This contract was award via the Council's Best Value Form process as per North Yorkshire Council's Procurement and Contract Procedure Rules. This is a 1 year contract with the option to extend for a further two 1 year periods (1+1+1)."

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-48cc16b9-b11d-4fa9-a099-7e174e54a7dc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/951bf107-8e24-48a2-bda2-de082dc6e4b6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48600000 - Database and operating software package

48900000 - Miscellaneous software package and computer systems

Notice Value(s)

Tender Value
£76,700 Under £100K
Lots Value
Not specified
Awards Value
£76,770 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Oct 20241 years ago
Submission Deadline
28 Aug 2024Expired
Future Notice Date
Not specified
Award Date
27 Aug 20241 years ago
Contract Period
28 Aug 2024 - 28 Aug 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH YORKSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTHALLERTON
Postcode
DL7 8AD
Post Town
Darlington
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE22 North Yorkshire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
North Yorkshire
Electoral Ward
Romanby
Westminster Constituency
Richmond and Northallerton

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-48cc16b9-b11d-4fa9-a099-7e174e54a7dc-2024-10-16T17:59:05+01:00",
    "date": "2024-10-16T17:59:05+01:00",
    "ocid": "ocds-b5fd17-48cc16b9-b11d-4fa9-a099-7e174e54a7dc",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BVF 2024-25 300",
        "title": "Complaints and Compliments System",
        "description": "Access to Liberty Create / Citizen Hub (Starter Licence) with Complaints, FOI, General Enquiries and 1 RPA Bot, to be used as the interim complaints system for logging and managing all complaints and other case types for the Council. Additional information: This contract was award via the Council's Best Value Form process as per North Yorkshire Council's Procurement and Contract Procedure Rules. This is a 1 year contract with the option to extend for a further two 1 year periods (1+1+1).\"",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48600000",
            "description": "Database and operating software package"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "48900000",
                "description": "Miscellaneous software package and computer systems"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 76700,
            "currency": "GBP"
        },
        "procurementMethod": "direct",
        "procurementMethodDetails": "Single tender action (below threshold)",
        "tenderPeriod": {
            "endDate": "2024-08-28T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2024-08-29T00:00:00+01:00",
            "endDate": "2025-08-28T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/8s944V4W",
            "name": "North Yorkshire Council",
            "identifier": {
                "legalName": "North Yorkshire Council",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/8s944V4W"
            },
            "address": {
                "streetAddress": "County Hall,Racecourse Lane",
                "locality": "NORTHALLERTON",
                "postalCode": "DL78AD",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Procurement Team",
                "email": "procurement@northyorks.gov.uk",
                "telephone": "01609 533450"
            },
            "details": {
                "url": "http://www.northyorks.gov.uk/"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-02831215",
            "name": "Netcall Technology Limited",
            "identifier": {
                "legalName": "Netcall Technology Limited",
                "scheme": "GB-COH",
                "id": "02831215"
            },
            "address": {
                "streetAddress": "Suite 203, Bedford Heights Brickhill Drive, Bedford, Bedfordshire, England, MK41 7PH"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/8s944V4W",
        "name": "North Yorkshire Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-48cc16b9-b11d-4fa9-a099-7e174e54a7dc-1",
            "status": "active",
            "date": "2024-08-28T00:00:00+01:00",
            "datePublished": "2024-10-16T17:59:05+01:00",
            "value": {
                "amount": 76770,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-02831215",
                    "name": "Netcall Technology Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-08-29T00:00:00+01:00",
                "endDate": "2025-08-28T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/951bf107-8e24-48a2-bda2-de082dc6e4b6",
                    "datePublished": "2024-10-16T17:59:05+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}