Tender

Professional voice services

RIVERSIDE

This public procurement record has 1 release in its history.

Tender

20 Feb 2023 at 12:10

Tender Notice
Summary of the contracting process

The buying organisation, Riverside, based in Liverpool, United Kingdom, has issued a tender titled "Professional voice services" in the services industry category of data and voice media. The procurement stage is currently active with a deadline for submissions set for March 6, 2023. The procurement method is direct, specifically following a single tender action below the threshold. The contract period is scheduled to start on April 1, 2023, and end on March 31, 2026.

This tender by Riverside represents an opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) to provide professional voice services. Businesses capable of delivering on-brand calling experiences, IVR enhancements, scripting, and music services are well-suited for this opportunity. The project aims to improve customer engagement and streamline communication channels for Riverside, enabling businesses to support their objectives and enhance service delivery.

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Notice Information

Notice Title

Professional voice services

Notice Description

TRG wish to appoint a supplier who can create a professional, unique, consistent and on-brand calling experience This will include creating an 'audio style guide' for TRG, Review all existing in-queue messaging and provide professional services support to refine and improve based on our needs, Reduce customer wait times within our IVR and iIVR through the removal of unnecessary content, Provide scripting, voice, and music within our IVR and iIVR, Enable channel deflection and promotion/service awareness and improvements, Provide an on-going managed service, helping TRG respond to the needs of our customers and colleagues in-line with our business objectives. Additional information: All documentation relating to this project can be found by registering at https://riversource.wax-live.com

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4918fe40-1b8d-4a92-b60e-b9f5542072d2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2b4aad42-1b16-40c5-b476-e716a2a7c032
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32583000 - Data and voice media

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Feb 20233 years ago
Submission Deadline
6 Mar 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2023 - 31 Mar 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
RIVERSIDE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L24 8RF
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
Garston
Westminster Constituency
Liverpool Garston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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