Award

Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS

ROCHDALE METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

31 Oct 2023 at 12:38

Award Notice
Summary of the contracting process

The Rochdale Metropolitan Borough Council has awarded a contract for services related to the provision of an Out of Hours Contact Centre and RPaaS. The contract, valued at £354,000 GBP, was awarded to Agilisys Ltd. The contract period is from 1st September 2023 to 30th August 2025. The tender was in the "award" stage and the procurement method used was an open procedure. The deadline for tender submission was 17th March 2023, and the contract location is within England. The industry category for this contract is office-support services.

Businesses that specialise in office-support services, call handling, resource planning, and technology solutions may find opportunities for growth through this tender. Small and medium-sized enterprises (SMEs) are well-suited to compete as the tender is suitable for SMEs. The contract offers a chance for businesses to provide services for the Rochdale Metropolitan Borough Council, contributing to business expansion and development. For more information, interested parties can contact Philip Stephens at Rochdale Metropolitan Borough Council.

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Notice Information

Notice Title

Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS

Notice Description

To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale Proposal includes the following services; * Fully managed OOH service covering the existing opening hours of 4.30pm- * 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and * all Bank Holidays 24hr * All systems and licenses relevant to the delivery of the service * Automated Management information * Monthly service review meetings * KPIs as per the current contract Resource and Planning * Forecasting and Planning * Long term capacity Planning * Short term Planning * Performance Analysis * Scheduling * Holiday Management * WFM Administration * Intraday Performance Management * Reporting

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4963dd60-44fc-4aeb-818c-45934cc7e0fb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/42dcb40d-03b9-419d-876f-28a0512d7d0c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79500000 - Office-support services

Notice Value(s)

Tender Value
£354,000 £100K-£500K
Lots Value
Not specified
Awards Value
£354,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Oct 20232 years ago
Submission Deadline
17 Mar 2023Expired
Future Notice Date
Not specified
Award Date
21 Jun 20232 years ago
Contract Period
31 Aug 2023 - 31 Aug 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROCHDALE METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALE
Postcode
M33 7ZF
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Trafford
Electoral Ward
Sale Central
Westminster Constituency
Wythenshawe and Sale East

Supplier Information

Number of Suppliers
1
Supplier Name

AGILISYS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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