Award

Customer Support Platform

DEPARTMENT FOR EDUCATION

This public procurement record has 2 releases in its history.

AwardUpdate

17 Jul 2019 at 10:44

Award Notice
Award

29 May 2019 at 14:00

Award Notice
Summary of the contracting process

The Department for Education is procuring a Customer Support Platform for the provision of customer support software and associated services. This procurement process falls under the IT services category and is being carried out through a selective procurement method, specifically a call-off from a framework agreement. The contract period started on 29th May 2019 and will run until 28th May 2021. The tender period concluded on 24th May 2019. The services are expected to be delivered across various locations including the United Kingdom and other British Overseas Territories.

This opportunity presents a prospect for businesses, particularly small and medium-sized enterprises (SMEs) with expertise in IT consulting, software development, and support services. Companies capable of offering comprehensive customer support solutions could seize the chance to engage with a significant public sector client. Such contracts can facilitate growth by expanding the provider’s portfolio and enhancing their visibility in the industry, potentially leading to further public sector engagements.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Customer Support Platform

Notice Description

Provision of customer support software platform and support

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4a0b4713-447e-456b-a78c-aac5c52e09ba
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8e005743-26a9-4db5-b819-c0739d6e4dbf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£2,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20196 years ago
Submission Deadline
24 May 2019Expired
Future Notice Date
Not specified
Award Date
7 May 20196 years ago
Contract Period
28 May 2019 - 28 May 2021 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 2WD
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
Not specified
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

NETPREMACY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-4a0b4713-447e-456b-a78c-aac5c52e09ba-2019-07-17T11:44:50+01:00",
    "date": "2019-07-17T11:44:50+01:00",
    "ocid": "ocds-b5fd17-4a0b4713-447e-456b-a78c-aac5c52e09ba",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "Customer support platform",
        "title": "Customer Support Platform",
        "description": "Provision of customer support software platform and support",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2019-05-24T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2019-05-29T00:00:00+01:00",
            "endDate": "2021-05-28T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/QfDr2jb7",
            "name": "Department For Education",
            "identifier": {
                "legalName": "Department For Education",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/QfDr2jb7"
            },
            "address": {
                "streetAddress": "Piccadilly Gate,Store Street",
                "locality": "MANCHESTER",
                "postalCode": "M12WD",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "chris.harris@education.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-4050972",
            "name": "Netpremacy Limited",
            "identifier": {
                "legalName": "Netpremacy Limited",
                "scheme": "GB-COH",
                "id": "4050972"
            },
            "address": {
                "streetAddress": "6 Wellington Place Leeds LS1 4AP"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/QfDr2jb7",
        "name": "Department For Education"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-4a0b4713-447e-456b-a78c-aac5c52e09ba-1",
            "status": "active",
            "date": "2019-05-08T00:00:00+01:00",
            "datePublished": "2019-07-17T11:44:50+01:00",
            "value": {
                "amount": 2000000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-4050972",
                    "name": "Netpremacy Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2019-05-29T00:00:00+01:00",
                "endDate": "2021-05-28T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/8e005743-26a9-4db5-b819-c0739d6e4dbf",
                    "datePublished": "2019-07-17T11:44:50+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}