Award

TC1024 Reissued Neighbourhood Services - Case Management System

MANCHESTER CITY COUNCIL

This public procurement record has 1 release in its history.

Award

28 Feb 2023 at 11:29

Award Notice
Summary of the contracting process

The Manchester City Council is conducting a procurement process for a Case Management System, titled "TC1024 Reissued Neighbourhood Services." The contract falls under the Software package and information systems category. The procurement method is selective through a negotiated procedure. The tender period ends on 6th June 2022, with a contract period from 23rd November 2023 to 23rd November 2028. The total contract value is £1,741,000 GBP.

This tender presents an opportunity for businesses to provide a case management system to meet the needs of Manchester City Council. Businesses specializing in software solutions, information systems, and service providers in the technology sector would be well-suited to compete. The council's specified requirements include case management capabilities, CRM, collaboration tools, and mobile technology. The contract offers a 5-year initial term with the possibility of extension up to 4 years, allowing for long-term business growth and partnership opportunities.

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Notice Information

Notice Title

TC1024 Reissued Neighbourhood Services - Case Management System

Notice Description

Manchester City Council are looking for a solution with flexible capacity; this will include but not exclusively require over 300 users to be able to use the system at any given time and include sufficient storage capacity. There must also be the ability for the solution to have flexibility for the 20% capacity growth within the pricing structure. The following teams are in scope of this project: * Community Safety - ASBAT * Compliance & Enforcement, which includes: o Trading Standards o Environmental Protection Team o Food, Health & Safety and Airport Team o Licensing & Out of Hours Teams o Environmental Crimes Team o Neighbourhood Compliance Teams o Housing Compliance Team o Compliance Support Team * Licensing - Premises, Taxi and Taxi Compliance Manchester City Council (MCC) wish to procure a case management system to replace the current case management system. The new case management system should allow the following business capabilities: * Case Management * CRM and collaboration * Document Management and Reporting * Mobile Technology * Resource Management * System Integration * Programme Management The term of the Contract will be for an initial 5 years post implementation, with the option to extend for up to 4 years in total as stated below. Extension up to 2 years + up to 2 Years. Should a full 2 years not be taken on either of the extensions the option to extend further up to the full 4 years may be taken. Additional information: Manchester City Council are looking for a solution with flexible capacity; this will include but not exclusively require over 300 users to be able to use the system at any given time and include sufficient storage capacity. There must also be the ability for the solution to have flexibility for the 20% capacity growth within the pricing structure. The following teams are in scope of this project: * Community Safety - ASBAT * Compliance & Enforcement, which includes: o Trading Standards o Environmental Protection Team o Food, Health & Safety and Airport Team o Licensing & Out of Hours Teams o Environmental Crimes Team o Neighbourhood Compliance Teams o Housing Compliance Team o Compliance Support Team * Licensing - Premises, Taxi and Taxi Compliance Manchester City Council (MCC) wish to procure a case management system to replace the current case management system. The new case management system should allow the following business capabilities: * Case Management * CRM and collaboration * Document Management and Reporting * Mobile Technology * Resource Management * System Integration * Programme Management The term of the Contract will be for an initial 5 years post implementation, with the option to extend for up to 4 years in total as stated below. Extension up to 2 years + up to 2 Years. Should a full 2 years not be taken on either of the extensions the option to extend further up to the full 4 years may be taken.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4a7ddc5d-505c-4813-89e2-650179622e64
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ef798c07-f36e-4891-a983-378f00928908
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£1,741,000 £1M-£10M
Lots Value
Not specified
Awards Value
£752,800 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
28 Feb 20232 years ago
Submission Deadline
6 Jun 2022Expired
Future Notice Date
Not specified
Award Date
28 Feb 20232 years ago
Contract Period
23 Nov 2023 - 22 Nov 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MANCHESTER CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M60 2LA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

ARCUS GLOBAL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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