Notice Information
Notice Title
Contact Centre Services
Notice Description
The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: *management of customer contact through social media channels, secure messaging and chatbots *ad-hoc administration work to support account processing *additional blended work to support contact and repayments processing *outbound calling *web chat
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-4ac46fa5-fcde-409c-b977-e243dea207f9
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/a6034483-2655-42ec-a5b2-0c2e53961929
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Other -
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79342300 - Customer services
Notice Value(s)
- Tender Value
- £50,600,000 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- £50,600,000 £10M-£100M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 11 Mar 20214 years ago
- Submission Deadline
- 4 Mar 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 4 Mar 20214 years ago
- Contract Period
- 30 Mar 2021 - 30 Mar 2025 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- STUDENT LOANS COMPANY LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- GLASGOW
- Postcode
- G2 7JD
- Post Town
- Glasgow
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM3 West Central Scotland
- Small Region (ITL 3)
- TLM32 Glasgow City
- Delivery Location
- Not specified
-
- Local Authority
- Glasgow City
- Electoral Ward
- Anderston/City/Yorkhill
- Westminster Constituency
- Glasgow North
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/a6034483-2655-42ec-a5b2-0c2e53961929
11th March 2021 - Awarded contract notice on Contracts Finder -
https://www.delta-esourcing.com/delta/respondToList.html?noticeId=576457725
Please follow this link to view the notice.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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