Tender

Revenues and Benefits Customer Advisor TEMP3393 -SJA

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

09 Sep 2019 at 13:11

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council has initiated a tender titled "Revenues and Benefits Customer Advisor TEMP3393 - SJA". This procurement involves the supply of personnel services in the public sector, specifically catering to the revenues and benefits administration within the council. Located at Sandwell Council House in Oldbury, this tender is currently in the open stage of the procurement process, with a deadline for applications set for 13 September 2019 at 17:00. The contract is expected to commence on 23 September 2019 and run for a duration of three months, offering a rate of £10.54 per hour for the required positions.

This tender presents an excellent opportunity for agencies specialising in the provision of temporary staffing solutions and those with experience in customer service roles. Businesses with a background in revenues and benefits, especially those familiar with the Northgate System Data Base and local council processes, would be particularly well-suited to compete. The competitive nature of the tender process provides a chance to establish a valuable contract with a local authority, potentially fostering further opportunities within the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Information

Notice Title

Revenues and Benefits Customer Advisor TEMP3393 -SJA

Notice Description

Customer Advisor Hours: 37 hours per week, to be agreed with the manager Start Date: ASAP for 3 Months Rate of Pay: Band D 10.54 per hour (PAYE) Contract Type: Agency Location: Sandwell Council House, Freeth Street, Oldbury Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: To facilitate the delivery of service for inbound customer contacts through multiple communication channels which include, face-to-face, telephone, written and e-mail communication. To contribute to the Business Units ability to comply with legislation, office practices, Service standards, Council Policies and contractual obligations within the administration of Revenues and Benefits. To support the team assigned to on a day to day basis. To support the team leader in planning and overseeing the team's performance in line with the framework of legislation, best practice and local policy. Must have knowledge of the Northgate System Data Base for Revenue and Benefits (this is an essential requirement for this role). Must have a background knowledge of Revenue and Benefits (ie Council Tax Legislation) A minimum of 4 Grade C GCSE's or equivalents, to include English and Maths Experience of working in a front line customer focused environment. Knowledge of Microsoft Office products, such as Word. Must be able to start within a week. Working Hours:- 37 hours per week Monday, Tuesday, Thursday and Friday 8.30am to 5.00pm Wednesday 9.00 to 5.00pm Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions. Please note this advert is also out with our Master Vendor. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Friday 13 September at 17.00hrs Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4ac7b2e5-19c0-46fe-9a97-3cdae0cde1d6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/38e6c838-0ded-4645-9705-f6eaee1ecb7f
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
£5,125 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Sep 20196 years ago
Submission Deadline
13 Sep 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
22 Sep 2019 - 23 Dec 2019 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-4ac7b2e5-19c0-46fe-9a97-3cdae0cde1d6-2019-09-09T14:11:59+01:00",
    "date": "2019-09-09T14:11:59+01:00",
    "ocid": "ocds-b5fd17-4ac7b2e5-19c0-46fe-9a97-3cdae0cde1d6",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "TEMP3393 - SJA",
        "title": "Revenues and Benefits Customer Advisor TEMP3393 -SJA",
        "description": "Customer Advisor Hours: 37 hours per week, to be agreed with the manager Start Date: ASAP for 3 Months Rate of Pay: Band D 10.54 per hour (PAYE) Contract Type: Agency Location: Sandwell Council House, Freeth Street, Oldbury Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: To facilitate the delivery of service for inbound customer contacts through multiple communication channels which include, face-to-face, telephone, written and e-mail communication. To contribute to the Business Units ability to comply with legislation, office practices, Service standards, Council Policies and contractual obligations within the administration of Revenues and Benefits. To support the team assigned to on a day to day basis. To support the team leader in planning and overseeing the team's performance in line with the framework of legislation, best practice and local policy. Must have knowledge of the Northgate System Data Base for Revenue and Benefits (this is an essential requirement for this role). Must have a background knowledge of Revenue and Benefits (ie Council Tax Legislation) A minimum of 4 Grade C GCSE's or equivalents, to include English and Maths Experience of working in a front line customer focused environment. Knowledge of Microsoft Office products, such as Word. Must be able to start within a week. Working Hours:- 37 hours per week Monday, Tuesday, Thursday and Friday 8.30am to 5.00pm Wednesday 9.00 to 5.00pm Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions. Please note this advert is also out with our Master Vendor. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Friday 13 September at 17.00hrs Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No",
        "datePublished": "2019-09-09T14:11:59+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79620000",
            "description": "Supply services of personnel including temporary staff"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "B70 8SZ"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 5125,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2019-09-13T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2019-09-23T00:00:00+01:00",
            "endDate": "2019-12-23T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/38e6c838-0ded-4645-9705-f6eaee1ecb7f",
                "datePublished": "2019-09-09T14:11:59+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Additional information on how to apply for this contract",
                "url": "https://in-tendhost.co.uk/sandwellmbc/aspx/"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-115080",
            "name": "Sandwell Metropolitan Borough Council",
            "identifier": {
                "legalName": "Sandwell Metropolitan Borough Council"
            },
            "address": {
                "streetAddress": "1 Providence Place, West Bromwich",
                "locality": "West Midlands",
                "postalCode": "B70 8SZ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Sarah Adams",
                "email": "sarah_adams@sandwell.gov.uk",
                "telephone": "0121 569 6100"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-115080",
        "name": "Sandwell Metropolitan Borough Council"
    }
}