Award

Out of Hours Telephone Service 2024 - AWARD

CURO GROUP

This public procurement record has 1 release in its history.

Award

14 Jun 2024 at 10:01

Award Notice
Summary of the contracting process

The Curo Group has awarded a contract for an Out of Hours Telephone Service for the period of 2024-2027. The service will act as a point of contact for stakeholders when Curo offices are closed, handling a variety of matters with a focus on safety and customer service. The procurement was completed through an open procedure, with a total contract value of GBP 220,000. The tender period ended on 11th March 2024, and the contract will commence on 1st July 2024, located at River Place, Lower Bristol Road, Bath, BA2 1EP, United Kingdom. The industry category is services, and Appello Careline Ltd was awarded the contract.

This tender presents an opportunity for businesses providing call centre or customer service-related services to engage with Curo Group. Small and medium enterprises (SMEs) would be particularly suited to compete for this contract. Businesses interested in growth through service provision should consider this tender, ensuring they meet the required specifications and service delivery standards outlined by Curo. Engaging with Curo in providing this essential service could enhance business visibility and reputation within the sector.

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Notice Information

Notice Title

Out of Hours Telephone Service 2024 - AWARD

Notice Description

Out of Hours Telephone Service 2024 The out of hours telephone service will be a point of contact for Curo stakeholders when Curo offices are closed. Incoming calls may cover a range of matters during these hours and the trained operators of the service will adopt a common sense approach to ensure that these matters are recorded, categorised and responded to appropriately and effectively, ensuring both safety and a first rate customer service. This will be a three year contract with the option of extending for a further 2 year period upon satisfactory delivery of the service requirements and achievement of target levels of KPI's. Curo is tendering for the provision of the above requirement. The closing date for receipt of your expression of interest is given in the box below entitled - Date documents can be requested until. Important information: This tender is being conducted through the Curo supplier portal and all documentation is only available via this portal. Once you have registered and expressed interest in the project, all applicable documents are normally published to the secure area within 24 hours (via clicking on 'My Tenders'). If after this time you have not received your email advising the tender documents have been published to the secure area, then contact the Procurement Team by sending a message through the correspondence function. An email will be sent to the 'Publish Email' address supplied at registration when the documents have been published. You will then be able to login to the secure area and download/view the tender documents. Submissions must be made via the web site. All documents should be uploaded to the website, then be sure to press the Red button 'SUBMIT RETURN' (You may need to scroll the screen down to see this button). You will then receive a receipt (print & retain a copy of this receipt and this is your confirmation of your submission). The tender status will then confirm your documents have been submitted. System Guidance is available at:-https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview or via the In-tend Support Desk (number located in 'Help' section). Please Note: Documents will be published automatically to the secure area on the e-tendering website following an expression of interest.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4b10796b-ad6d-4a5f-b690-41e58c55b974
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b531cad9-5aee-40c4-b433-97cc153eeb28
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£220,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jun 20241 years ago
Submission Deadline
11 Mar 2024Expired
Future Notice Date
Not specified
Award Date
13 Jun 20241 years ago
Contract Period
30 Jun 2024 - 30 Jun 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CURO GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BATH
Postcode
BA2 1EP
Post Town
Bath
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
Not specified
Local Authority
Bath and North East Somerset
Electoral Ward
Westmoreland
Westminster Constituency
Bath

Supplier Information

Number of Suppliers
1
Supplier Name

APPELLO CARELINE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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