Planning

Development of Patient Portal Engagement and inbound communication workflows

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

This public procurement record has 3 releases in its history.

Planning

05 Feb 2025 at 14:27

Market Engagement Notice
Planning

05 Feb 2025 at 14:26

Market Engagement Notice
Planning

05 Feb 2025 at 14:16

Market Engagement Notice
Summary of the contracting process

NHS South, Central and West Commissioning Support Unit is seeking early market engagement for the development of Patient Portal Engagement and inbound communication workflows within the South East region of the United Kingdom. The industry category for this procurement is Patient-administration system (CPV: 48814200). The procurement is currently in the planning stage, with engagement activities concluding on 17th February 2025. The formal procurement process will commence in the second half of 2025, with the contract expected to start in early 2026. Interested parties should register their interest by emailing the National Commercial and Procurement Hub at commercial.procurementhub@nhs.net no later than 12 Noon on the due date.

This tender presents significant opportunities for businesses specialised in healthcare technology and patient management systems. The NHS Surrey Heartlands Integrated Care Board (ICB) is looking to collaborate with qualified and competent organisations to develop innovative testbeds and pilot projects aimed at improving patient engagement and communication workflows. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are particularly encouraged to participate. This engagement not only helps in understanding the efficiency of large-scale working models but also provides an avenue for businesses to align their solutions with NHS requirements, potentially leading to future contracts.

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Notice Information

Notice Title

Development of Patient Portal Engagement and inbound communication workflows

Notice Description

This notice is placed in order to facilitate early engagement with potential providers, NHS Surrey Heartlands Integrated Care Board (ICB) seeks to determine the level of interest in delivering improvements to patient engagement and inbound communication workflows. This work includes the development of testbeds and / or pilots for some products and functionalities. This will help understand the efficiencies deliverable through at-scale working models supported by appropriate solutions. The precise scope of the contract is still to be determined but practice staff will be exploring needs and options ahead of a full procurement which will commence in the second half of 2025, ahead of a contract commencement date early 2026. To register interest and gain access to this early market engagement activity, interested parties should make contact with The National Commercial and Procurement Hub via e-mail at commercial.procurementhub@nhs.net. Please ensure that you register your interest by no later than 12 Noon on 17th February 2025. This exercise is being carried out by the NHS National Commercial and Procurement Hub South Central and West. Additional information: This notice is an information gathering exercise rather than a call for competition in its own right, and therefore publication or response does not commit the Authority or respondents to a future procurement, nor provide any process exemptions or preferential treatment to any parties expressing an interest. The ICB is looking to establish what interest there might be in providing such a service from suitably qualified, capable and competent organisations. The ICB will not be liable for costs incurred by any interested party in participating in this exercise . Interested parties should note that a response to this notice does not guarantee an automatic invitation to any subsequent formal procurement, which the commissioners will consider in due course.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4bc44408-cd6e-4f54-b4f9-50ec44b459ef
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7a05c6b6-5e59-443b-b6d7-5f07d32892ef
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48814200 - Patient-administration system

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Feb 20251 years ago
Submission Deadline
Not specified
Future Notice Date
17 Feb 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
Contact Name
Garry Mitchell
Contact Email
commercial.procurementhub@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
EASTLEIGH
Postcode
SO50 5PB
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ35 South Hampshire
Delivery Location
TLJ South East (England)
Local Authority
Eastleigh
Electoral Ward
Eastleigh Central
Westminster Constituency
Eastleigh

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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