Tender

Contact Centre Services

HOME OFFICE

This public procurement record has 1 release in its history.

Tender

26 Sep 2019 at 09:50

Tender Notice
Summary of the contracting process

The Home Office is seeking tenders for Contact Centre Services, with a particular focus on call centre operations. This procurement falls under the industry category of "Call Centre" and has a total estimated value of £41,271,101 GBP. The tender is currently in the active stage and was published on 26 September 2019. The tender period concluded on 5 April 2019, while the contract period is set to run from 4 September 2019 to 3 March 2023. The procurement method is classified as selective, involving a call-off from an existing framework agreement, with delivery addresses spanning multiple locations including the UK and British Overseas Territories.

This tender presents significant opportunities for growth, particularly for businesses specialising in contact centre and business process outsourcing (BPO) services. Companies that are experienced in managing high-volume customer interactions and providing efficient support solutions would be well-suited to compete for this contract. Establishing a partnership with the Home Office can enhance a company's visibility and credibility, paving the way for further contracts in the public sector with government agencies and related organisations.

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Notice Information

Notice Title

Contact Centre Services

Notice Description

Contact Centre and BPO Services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4c624b47-80f9-46a8-b77c-e3ec8922de78
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a01cb2fb-6c13-4467-8d21-92057f9cb7f7
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£41,271,101 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 Sep 20196 years ago
Submission Deadline
5 Apr 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
3 Sep 2019 - 3 Mar 2023 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Elieen Mather
Contact Email
eileen.mather3@dbs.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LIVERPOOL
Postcode
L3 1QY
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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