Award

Middleware and Software provided eSBC Support Service

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

20 Apr 2023 at 09:58

Award Notice
Summary of the contracting process

The Department for Work and Pensions has awarded a contract for the supply of a Middleware and Software provided eSBC Support Service to Sabio Ltd. The contract, valued at £217,950 GBP, falls under the Information technology services category. The procurement method used was selective, with a call-off from a framework agreement. The contract period is from 28th April 2023 to 27th April 2024, with the tender period ending on 14th March 2023.

This contract presents opportunities for businesses operating in the Information technology services sector, particularly those experienced in Middleware and virtual Session Border Controllers (eSBC). Suppliers with expertise in Contact Centre Test Automation may find this tender well-suited for their capabilities. Businesses interested in the provision of Support Services for Contact Centre infrastructure could benefit from exploring partnering or subcontracting opportunities related to this contract.

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Notice Information

Notice Title

Middleware and Software provided eSBC Support Service

Notice Description

This requirement is for a new contract for the supply of a Support Service with Sabio Ltd which will be awarded using CCS framework G-Cloud 13 for one year. This Service is required for Contact Centre Test Automation an integral part of DWP's Contact Centre Infrastructure. Currently there is a gap in support for both the Middleware and virtual Session Border Controllers (eSBC) that form part of the infrastructure required to deliver DWP's Test Automation services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4c89061a-f51a-42e6-80da-9b304d2a2137
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0c08cc73-7a45-4e50-9334-fef6d64d4f8d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£217,950 £100K-£500K
Lots Value
Not specified
Awards Value
£87,180 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Apr 20232 years ago
Submission Deadline
14 Mar 2023Expired
Future Notice Date
Not specified
Award Date
27 Mar 20232 years ago
Contract Period
27 Apr 2023 - 27 Apr 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M2 3AA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
Not specified
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

SABIO

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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