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Provide and Support a Next-Generation Employment Services Platform

Ingeus

This public procurement record has 1 release in its history.

Planning

26 Aug 2026 at 09:43

Market Engagement Notice
Summary of the contracting process

Ingeus intends to procure and support a next-generation employment services platform for delivery in London. The platform will manage participant journeys end to end, from referral and onboarding through assessment, personalised support, intervention delivery, employment outcomes, sustainment and programme performance management. The requirement covers participant engagement, adviser enablement, workflow orchestration, operational reporting and analytics, accessibility, AI-assisted administration, digital self-service, and integration with external platforms and services. It is a software and information systems requirement, including software implementation, support and information technology requirements review services. The solution is expected to be configurable and suitable for complex employment programmes, with requirements developed through business analysis, stakeholder engagement and user-centred design.

This procurement is at the planning and early market-engagement stage: Ingeus is seeking expressions of interest, not inviting full tenders. The engagement is expected to end on 24 September 2026. Ingeus expects to evaluate responses and shortlist suppliers for the next stage, with contract award anticipated in late 2026. Project activity is expected in Q1 or Q2 2027, with a minimum viable product anticipated in Q3 2027; the contract end is described as ongoing, subject to confirmation. The planned process may result in contracts for one or more suppliers, with work packages separated or combined. Shortlisted suppliers will enter a non-disclosure agreement before receiving the full tender pack. Ingeus may amend or withdraw the procurement.

The engagement will suit software providers and implementation partners with demonstrable experience delivering modern, configurable platforms for complex participant or case-management services. Relevant capability includes managing end-to-end user journeys, referral and onboarding, assessments, personalised interventions, employment outcomes and sustainment. Suppliers should be able to provide workflow-led service delivery, adviser tools, digital self-service, operational reporting, analytics and integration with external platforms and services. Strong accessibility capability, user-centred design, reliable implementation and ongoing software support will be important. Ingeus is also looking for platforms that can support AI-assisted administration and future AI enablement. Small and medium-sized enterprises are identified as suitable, and suppliers should be prepared to describe their organisation, relevant experience, solution capability and overall suitability.

How relevant is this notice?

Notice Information

Notice Title

Provide and Support a Next-Generation Employment Services Platform

Notice Description

Ingeus is seeking Expressions of Interest (EOI) from suitably qualified suppliers to participate in an upcoming procurement for a next-generation Employment Services platform. The solution will support the end-to-end management of participant journeys, from referral and onboarding through assessment, personalised support, intervention delivery, employment outcomes, sustainment and programme performance management. The opportunity encompasses a broad range of functional, technical and integration requirements, including participant engagement, advisor enablement, workflow orchestration, reporting and analytics, accessibility, AI-assisted administration, and integration with external platforms and services. The requirements have been developed through extensive business analysis, stakeholder engagement and user-centred design activities and are documented within a comprehensive Requirements Traceability Matrix (RTM) and supporting User Experience (UX) and User Interface (UI) requirements catalogue. Suppliers interested in participating are invited to submit an Expression of Interest outlining their organisation, relevant experience, solution capability and suitability for the opportunity. Following an initial evaluation of EOI responses, a shortlist of suppliers will be selected to progress to the next stage of the procurement process. The objective of the EOI stage is to identify suppliers with demonstrable capability in delivering modern, configurable platforms that support complex participant management, workflow-driven service delivery, digital self-service, operational reporting, accessibility standards and future AI enablement requirements. Suppliers selected to proceed beyond the EOI stage will be required to enter into a Non-Disclosure Agreement (NDA) before receiving the full tender pack. Contract start date Award: late 2026 Project: Q1 / Q2 2027 MVP: Q3 2027 Contract end date On Going (TBC) How to respond Suppliers wishing to be considered should submit a short written response setting out a short introduction to their company to Alistair Armit. Additional information: Ingeus reserves the right to: - award contracts to one or more suppliers - separate or combine work packages - withdraw or amend this opportunity Feedback will not be provided to unsuccessful respondents.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4c8e06b6-b481-4ff4-ac92-d7ce94b37d0b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c6a69f8e-76c8-438b-89f8-1c1a76b0bfe3
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72223000 - Information technology requirements review services

72261000 - Software support services

72263000 - Software implementation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 Aug 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
24 Sep 20264 weeks to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ingeus
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B3 2PB
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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