Notice Information
Notice Title
Contract for the Provision of a Customer Service Centre Service for Hertfordshire County Council
Notice Description
Awarded Contract - the contract has been awarded to a supplier. Hertfordshire County Council has directly awarded a contract using CCS Framework RM6181 for the Provision of Outsourced Contact Centre and Business Services, Lot 1 Contact Centres. The successful supplier is Serco Limited. The Contract period will be for twelve months.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-4c9be80e-a4c6-4127-ad3c-57433ac00be8
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/8cdb4897-7433-42f0-a0c6-8a40a16643b6
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £4,742,285 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £4,742,285 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 4 May 20232 years ago
- Submission Deadline
- 27 Mar 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 27 Mar 20232 years ago
- Contract Period
- 31 Mar 2023 - 31 Mar 2024 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HERTFORDSHIRE COUNTY COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- HERTFORD
- Postcode
- SG13 8DQ
- Post Town
- Stevenage
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH2 Bedfordshire and Hertfordshire
- Small Region (ITL 3)
- TLH26 North and East Hertfordshire
- Delivery Location
- Not specified
-
- Local Authority
- East Hertfordshire
- Electoral Ward
- Hertford Castle
- Westminster Constituency
- Hertford and Stortford
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/8cdb4897-7433-42f0-a0c6-8a40a16643b6
4th May 2023 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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