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EHRC 2627-09 User Research Platform

EQUALITY AND HUMAN RIGHTS COMMISSION

This public procurement record has 1 release in its history.

Award

29 Sep 2026 at 12:39

Award Notice
Summary of the contracting process

The Equality and Human Rights Commission bought a user research and testing platform service for work across England, Scotland and Wales. The service covers recruiting research participants or providing access to a user panel for the Commission’s own recruitment, facilitating research sessions, and analysing results and feedback. It also includes compliance with UK data protection regulations. This is a software-enabled research service, rather than a purchase of software alone, and is intended to support the Commission’s user research activity. The requirement was procured as a call-off from the Government’s G-Cloud 14 digital marketplace.

The procurement is complete and the contract was awarded to UserTesting Technologies Limited. The award date was 11 September 2026. The contract runs from 14 September 2026 to 13 September 2027, with an awarded value of £53,778.12. The estimated procurement value was also £53,778.12. The Commission used a selective call-off procedure under a framework agreement. The tender submission deadline was 17 July 2026 at 13:00. The requirement was for services and was marked as suitable for small and medium-sized enterprises. Evaluation criteria are not recorded in the process information.

This award shows demand from the Equality and Human Rights Commission for a combined user research platform and delivery service, including participant recruitment or panel access, session facilitation, analysis and feedback, and UK data protection compliance. Suppliers seeking to compete for a comparable requirement from this buyer would need to demonstrate that their platform can support the full research cycle, not simply provide testing software. Credible providers would be able to source suitable participants or enable the buyer to recruit its own, run research sessions effectively, turn findings into useful analysis, and handle data in line with UK requirements. The service was procured through a G-Cloud framework call-off, so relevant suppliers would also need to be positioned to compete through that route.

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Notice Information

Notice Title

EHRC 2627-09 User Research Platform

Notice Description

The provision of a user testing platform to include: recruitment of participants or access to a user base for our own recruitment; facilitation of sessions; analysis of results and feedback; and compliance with UK data protection regulations. Call-off from the Government's digital marketplace G-Cloud 14

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4ca2847b-5440-4dc2-babf-ec6c4681827e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f37c73a0-865f-4305-83db-461efb3d7f7e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£53,778 Under £100K
Lots Value
Not specified
Awards Value
£53,778 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
11 Sep 20263 weeks ago
Contract Period
14 Sep 2026 - 13 Sep 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EQUALITY AND HUMAN RIGHTS COMMISSION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M4 3AQ
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

USERTESTING TECHNOLOGIES LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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