Notice Information
Notice Title
Contact Centre Solution
Notice Description
To provide the council's contact centre telephony system CCS Back office Solutions Framework (RM6285) Lot 2 to Netcall Technology Limited.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-4d373b5e-93c6-4966-9615-4a9c1de7fa73
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/b9c161ea-5d16-4c52-acaa-fc3c5c48c077
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME, VCSE
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48333000 - Contact management software package
Notice Value(s)
- Tender Value
- £738,360 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- £738,360 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 13 Jan 20261 months ago
- Submission Deadline
- 30 Nov 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 30 Nov 20252 months ago
- Contract Period
- 1 Dec 2025 - 30 Nov 2028 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- KIRKLEES COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- HUDDERSFIELD
- Postcode
- HD1 2TA
- Post Town
- Huddersfield
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE44 Calderdale and Kirklees
- Delivery Location
- TLE Yorkshire and The Humber
-
- Local Authority
- Kirklees
- Electoral Ward
- Newsome
- Westminster Constituency
- Huddersfield
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/b9c161ea-5d16-4c52-acaa-fc3c5c48c077
13th January 2026 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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