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Customer Survey Research Services Framework

Hyde Housing Association Ltd

This public procurement record has 1 release in its history.

Award

12 Apr 2023 at 17:12

Award Notice
Summary of the contracting process

The Hyde Housing Association Ltd has completed a tender process to procure a customer survey research services provider. The title of the contract is "Customer Survey Research Services Framework" under the services category. The procurement stage is at the award phase, with an award date of 12th April 2023. The contract will run from 12th April 2023 to 12th April 2027. The location for service delivery is specified as postal code SE1 9EQ and includes various regions like British Oversea Territories, Channel Islands, Europe, and the United Kingdom.

This tender presents opportunities for business growth to providers of survey services, with a focus on telephone interviewing, real-time survey services, and survey analysis. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are considered suitable for participation in this open procedure procurement. Businesses well-suited to compete include those offering survey design, conduction, and customer satisfaction services. The organisations that have been awarded contracts are In-house Research Limited, Kwest Research Limited, and Watermelon Research Limited.

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Notice Information

Notice Title

Customer Survey Research Services Framework

Notice Description

Hyde's intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company's listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4d3c40b5-aec5-4d17-974e-986ae893471a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ee052f69-e823-4732-a33d-b5d42d474376
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

79311100 - Survey design services

79311200 - Survey conduction services

79311210 - Telephone survey services

79311300 - Survey analysis services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Apr 20233 years ago
Submission Deadline
3 Mar 2023Expired
Future Notice Date
Not specified
Award Date
12 Apr 20233 years ago
Contract Period
12 Apr 2023 - 12 Apr 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Hyde Housing Association Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 9EQ
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
3
Supplier Names

IN-HOUSE RESEARCH LIMITED

Kwest Research Limited

Watermelon Research Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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