Award

HMCTS Customer Feedback Management System

MINISTRY OF JUSTICE

This public procurement record has 1 release in its history.

Award

10 Nov 2021 at 11:09

Award Notice
Summary of the contracting process

The procurement process conducted by the Ministry of Justice involves the HMCTS Customer Feedback Management System, aimed at acquiring enterprise licenses for this IT service, which falls under the broader category of software development and support. The contract, valued at £1,450,000, is currently in the Award stage, with the award published on 10th November 2021. The contract period is set to commence on 31st October 2021 and will run until 31st October 2026. The delivery is located in London, specifically the postal code SW1H 9AJ, and the procurement method used is selective, undertaken as a call-off from an existing framework agreement.

This tender presents significant opportunities for SMEs involved in IT consulting and software development, particularly those with experience in customer feedback systems. Businesses that can offer robust support and development services would be well-suited to compete in this space, as the Ministry of Justice seeks effective solutions to enhance its customer engagement processes. Companies looking to enter the public procurement arena can benefit from the visibility and credibility associated with collaborations on such projects.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

HMCTS Customer Feedback Management System

Notice Description

Enterprise licenses for the HMCTS Customer Feedback Management System

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4e5f173d-574e-4710-aed7-40b3020f2482
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e5ff558d-e0c3-4216-8ac1-1f7ae9efd032
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,450,000 £1M-£10M
Lots Value
Not specified
Awards Value
£145,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Nov 20214 years ago
Submission Deadline
22 Oct 2021Expired
Future Notice Date
Not specified
Award Date
28 Oct 20214 years ago
Contract Period
30 Oct 2021 - 31 Oct 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-4e5f173d-574e-4710-aed7-40b3020f2482-2021-11-10T11:09:00Z",
    "date": "2021-11-10T11:09:00Z",
    "ocid": "ocds-b5fd17-4e5f173d-574e-4710-aed7-40b3020f2482",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_238202/1011817",
        "title": "HMCTS Customer Feedback Management System",
        "description": "Enterprise licenses for the HMCTS Customer Feedback Management System",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SW1H 9AJ"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 1450000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2021-10-22T11:10:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2021-10-31T00:00:00+01:00",
            "endDate": "2026-10-31T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-188854",
            "name": "Ministry of Justice",
            "identifier": {
                "legalName": "Ministry of Justice"
            },
            "address": {
                "streetAddress": "10 South Colonnades Canary Wharf",
                "locality": "London",
                "postalCode": "E14 4PU",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "Oluwatoyin.Owojori1@justice.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-188855",
            "name": "Civica UK LTD",
            "identifier": {
                "legalName": "Civica UK LTD"
            },
            "address": {
                "streetAddress": "30 Stamford Street, London, SE1 9LQ"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-188854",
        "name": "Ministry of Justice"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-4e5f173d-574e-4710-aed7-40b3020f2482-1",
            "status": "active",
            "date": "2021-10-29T00:00:00+01:00",
            "datePublished": "2021-11-10T11:09:00Z",
            "value": {
                "amount": 145000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-188855",
                    "name": "Civica UK LTD"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-10-31T00:00:00+01:00",
                "endDate": "2026-10-31T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/e5ff558d-e0c3-4216-8ac1-1f7ae9efd032",
                    "datePublished": "2021-11-10T11:09:00Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}