Award

ISHA-Out of Hours Call Centre

ISLINGTON AND SHOREDITCH HOUSING ASSOCIATION

This public procurement record has 1 release in its history.

Award

26 May 2021 at 16:45

Award Notice
Summary of the contracting process

The Islington and Shoreditch Housing Association is conducting a procurement process for the "ISHA-Out of Hours Call Centre" contract, aimed at providing out-of-hours call centre services for residential properties. The contract is classified under the “Call centre” services category and is located in London, United Kingdom. This procurement followed an open procedure and is currently in the award stage, with a total contract value of £250,000. The anticipated start date for the contract is July 1, 2021, and it is set to run for three years, with an option for extension based on satisfactory reviews, potentially lasting up to five years in total. The tender submission period ended on February 22, 2021.

This tender presents an exciting opportunity for businesses specialising in call centre services, especially those with experience in managing out-of-hours operations. Companies that are capable of providing high-quality customer support and can demonstrate a track record of reliability will be well-suited to compete for this contract. Additionally, small and medium-sized enterprises (SMEs) are encouraged to participate, which may lead to business growth through successfully securing long-term contracts with the Islington and Shoreditch Housing Association.

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Notice Information

Notice Title

ISHA-Out of Hours Call Centre

Notice Description

The contract is for the provision of Out of Hours call centre services for residential properties owned and managed by Islington and Shoreditch Housing Association. It is intended that the contract will commence in July 2021 and, subject to annual reviews, run for a period of three years with the option for renewal, as decided by ISHA, for an extension of up to a further one year and then an additional one year, subject to satisfactory reviews based upon performance and quality of service and delivery. The maximum duration of the contract is therefore five years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4ed15da7-7870-407d-b053-cd617133dc88
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/76656c59-3e1a-40fd-ac9b-89caddff367e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
£250,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
26 May 20214 years ago
Submission Deadline
22 Feb 2021Expired
Future Notice Date
Not specified
Award Date
11 May 20214 years ago
Contract Period
30 Jun 2021 - 30 Jun 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ISLINGTON AND SHOREDITCH HOUSING ASSOCIATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N4 2DR
Post Town
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLI London
Local Authority
Islington
Electoral Ward
Finsbury Park
Westminster Constituency
Islington North

Supplier Information

Number of Suppliers
1
Supplier Name

ORBIS PROTECT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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